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TEaM Consulting
,
London, Greater London
Service Designer
Overview
Job Description
Company Description Overview Specialist role Service manager Summary of the work To work with the Technical Architect to design and build IT Services for the newly built technology. Latest start date 01/07/2016 Expected contract length 24 months, but may be shorter, depending on how the project develops and the needs. Region London Organisation the work is for Department for Business, Innovation & Skills Job Description About the work Who the specialist will work with Working with the Transformation Lead, Service Operations Lead, and CTP (Common Technology platform) Product Managers, Service Desk team and potentially with external technology suppliers. What the specialist will work on Contribute to the definition of design policies, principles and guidance, Build out services based on technical designs and user benefits, Develop existing Service Designs based on technology releases, Work with the Operations Management team to introduce new releases or services to live users, Ensure quality standards and design principles are met for newly designed services, Ensure live services are fully defined in the Service Catalogue Work setup Address where the work will take place Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET Working arrangements Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London. Security clearance Minimum Baseline Personnel Security Standard. Qualifications Skills and experience Technical competence: essential skills and experience * 3 year service design experience * ITIL V3 Expert * Experience of successful service transition and service operations * Experience of working in an agile team * Ability to quickly research and learn new tools and techniques * Current / most recent role mainly as a designer rather than a manager Technical competence: nice-to-have skills and experience * Have previous experience in a government transformation programme * Experience of working in large complex organisations Additional Information All your information will be kept confidential according to EEO guidelines. Qualifications: Skills and experience Technical competence: essential skills and experience 3 year service design experience ITIL V3 Expert Experience of successful service transition and service operations Experience of working in an agile team Ability to quickly research and learn new tools and techniques Current / most recent role mainly as a designer rather than a manager Technical competence: nice-to-have skills and experience Have previous experience in a government transformation programme Experience of working in large complex organisations Responsibilities: About the work Who the specialist will work with Working with the Transformation Lead, Service Operations Lead, and CTP (Common Technology platform) Product Managers, Service Desk team and potentially with external technology suppliers. What the specialist will work on Contribute to the definition of design policies, principles and guidance, Build out services based on technical designs and user benefits, Develop existing Service Designs based on technology releases, Work with the Operations Management team to introduce new releases or services to live users, Ensure quality standards and design principles are met for newly designed services, Ensure live services are fully defined in the Service Catalogue Work setup Address where the work will take place Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET Working arrangements Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London. Security clearance Minimum Baseline Personnel Security Standard.