German Player Support Agent - Bilingual role (German+English)

Ubisoft ,
Newcastle upon Tyne, Tyne and Wear
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Job Description

We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. If you are ready for a challenge, are fluent in written and spoken German alongside English , full of new ideas and ready to play a role in our ongoing success, then we want to hear from you! As well as being great team players and living and breathing the Ubisoft brand you will also: * Consistently provide solutions to our German and English players and deliver an exceptional customer experience with every interaction. * Support both German and English player contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads. * Act with autonomy and creativity to delight and astound players with knowledge and passion for our products. * Look for opportunities to improve the player experience by sharing consumer feedback and recommendations to internal Production & Business teams. Your mission is to: * Monitor allocated territory queues to ensure SLA's are met. * Proficient in troubleshooting technical issues. * Develop a deep knowledge of Ubisoft products and process. * Provide first contact resolution of player issues * Take personal ownership of customer requests & provide exceptional player experience as measured through player surveys and internal SLAs. * Support your team leads, new projects and the wider business as and when required. * Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers. Qualifications: You are a skilled professional and expert in the following: Strong technical ability- ability to troubleshoot effectively in a technical/PC/Gamer support environment Good understanding of social media activity, Facebook, Twitter, Your Tube Good spelling and grammar Quick thinker - work proactively Good communicator & team player Able to work on own initiative Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus Active gamer Native/mother tongue speaker in German and fluent English

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