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Al Jazeera Media Network
,
London, Greater London
Service Desk Engineer
Overview
Job Description
Description Position at Al Jazeera Media Network Summary: Provide firstline support for all Al Jazeera userbase for userfacing hardware, software, desktop, enterprise and broadcast applications locally and within Europe. Contract Type: Freelance Daily Rate: 150 Key Responsibilities and Accountabilities : * Respond to end user Incidents and Requests (Calls, Emails and ESS) and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs). * Support and maintain OnAir systems and core business applications (iNews, NewsBrowse, Outlook, Telephone Systems, Web feed, etc...). * Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc...) To ensure business continuity and provide support remotely when required. * Telephone Systems, Web feed, etc...). * Diagnose, troubleshoot and resolve issues related to hardware, software, network, and communication devices. * Create and maintain solution and process documentation. * Proactively deal with consumable ordering and basic maintenance tasks * Accurately Record all IT hardware & software assets using the followed Asset Management process. Job Requirements and Qualifications: * IT qualifications are not required as long as the candidate can demonstrate willingness to learn. * 2 years of experience in related field * Excellent written and verbal communication * Troubleshooting and Problem Solving Skills * Logical thought process * Very organised with a strong attention to detail * Basic IT technologies, networking and various operating system setup, configurations and technical support skills will be a plus.