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Situations Vacant Ltd
,
Fareham, Hampshire
Desktop Build/ Support Engineer.
Overview
Job Description
Desktop Build/ Support Engineer. Based in Fareham. 160 per day. 3-month contract Ownership and responsibility for the build, delivery and collection of equipment for team members. Including but not limited to, new starter, leaver and desktop refresh projects. The post holder will support numerous users across multiple locations on several domains. The post holder will also provide additional support for the Level 2 engineers as required or as directed by management. Travel to other sites to deploy the newly built computers, desktop refresh projects and to recover equipment or as directed by management A strong emphasis on the daily utilization of service management toolsets.All work to be recorded in the service management tool and regularly updated to support the departmental KPIs and service levels. Responsibilities ?Receive, process new desktop and mobile computers and prepare for build. ?Travel to regional sites to install and configure computers for new users and refresh kit. ?Implement and quality test newly built computers. ?Ensure all replacement computers are working correctly before user sign off including all engineering applications. ?End to end application install including third party's software installation for all business units. ?Recover replaced devices in preparation for asset disposal. ?Remove hard drives and arrange local WEEE collection. ?Record keeping of all assets recovered and disposed of for audit purposes. ?Maintain asset lists(Spreadsheet, AD and ServiceNow Asset management) ?Be in a position to provide update list of computers due for refresh using asset lists. ?Maintain Active Directory housekeeping for new starters, refresh and leavers. ?Adherence to MIS standards, processes and procedures. ?Support L2 engineers across region when required or as directed by management. ?Procurement of new equipment, quote, purchase order and order placement with suppliers. ?Escalate and follow through any build server issues to 3rd line team or management. ?Maintenance of loan machines along with relevant record keeping. ?Keep build process updated and improve as required. ?Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring) as and when required to cover level 2 support when required. ?Create support documentation to improve departmental knowledge. Essential ?Excellent customer service skills with technical support in a Microsoft Windows environment including desktops, laptops, printers, desktop software, applications and tools ?Experience of troubleshooting/supporting technologies such as netbackup/MDT and Sharepoint. ?Must have previous experience of having worked in a large organization supporting 10,000+ user base across various locations ?Proven commitment to customer satisfaction ?Strong organizational, troubleshooting, analytical and problem-solving skills ?Smart presentable with strong oral and written communication skills ?Outstanding MS Office skills (Word, Excel, Outlook, PowerPoint, Visio, and others) ?Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles. ?Driven, can do attitude with the ability to work on multiple priorities, flexible and solutions focused, delivering results. ?Experience working as part of a team or as an individual ?Travel will be required across sites Responsibilities: Desktop Build/ Support Engineer. Based in Fareham. 160 per day. 3-month contract Ownership and responsibility for the build, delivery and collection of equipment for team members. Including but not limited to, new starter, leaver and desktop refresh projects. The post holder will support numerous users across multiple locations on several domains. The post holder will also provide additional support for the Level 2 engineers as required or as directed by management. Travel to other sites to deploy the newly built computers, desktop refresh projects and to recover equipment or as directed by management A strong emphasis on the daily utilization of service management toolsets.All work to be recorded in the service management tool and regularly updated to support the departmental KPIs and service levels. Responsibilities ?Receive, process new desktop and mobile computers and prepare for build. ?Travel to regional sites to install and configure computers for new users and refresh kit. ?Implement and quality test newly built computers. ?Ensure all replacement computers are working correctly before user sign off including all engineering applications. ?End to end application install including third party's software installation for all business units. ?Recover replaced devices in preparation for asset disposal. ?Remove hard drives and arrange local WEEE collection. ?Record keeping of all assets recovered and disposed of for audit purposes. ?Maintain asset lists(Spreadsheet, AD and ServiceNow Asset management) ?Be in a position to provide update list of computers due for refresh using asset lists.