Junior Case Handler

Ember Search ,
Edinburgh, City of Edinburgh
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The Role - JUNIOR Case Handler We are currently looking for junior and graduate case handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a pension review project. Carry out case reviews, reviewing various provider responses and progressing cases through an agreed process flow Gather and review relevant evidence from various sources required to assess the outcome of the case Produce required response letters and/or speak to external parties over the telephone, all to required professional standards Ensure data protection remains a focus EXPERIENCE / SKILLS REQUIRED: Essential Case reviewer experience beneficial, ideally within Financial Services, but not required Some experience of dealing with customers in a regulated environment Ability to demonstrate decision making using a holistic approach PC skills (Word and Excel) Strong literacy / numeracy Excellent attention to detail and accuracy Ability to work to demanding deadlines (workflow & time management) Ability to attain and maintain specified quality and production targets. Ability to work independently & as part of a rapidly changing team Demonstrate an ability to work with honesty, integrity and trustworthiness Maintain high standards of professionalism and competence Good communication skills * Good letter writing skills * Good telephony skills This is a full-time contract position. Working hours: Monday - Friday (9am - 5pm) Rate: 120 per shift Interested ? Should you wish to apply for this role please submit a CV demonstrating the essential skills and experience as listed above.As this role will be working in Financial Services if successful you will be subject to strict background screening including full credit report and criminal background check. This project commences on the 21st October. You MUST commit to the full duration through to the end of March 2020. Cynergie specialises in complaint handling and compliance review services across regulated industries such as Financial Services, Utilities and Ombudsman Services. We partner with our clients to process complaints or compliance review work through the provision of either temporary resources (contractors) to work on site or via a full outsourced managed service. PLEASE NOTE: As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 7 days of sending your CV, unfortunately, we will not be progressing with your application on this occasion, though we do encourage you to apply for future suitable roles. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know. Responsibilities: The Role - JUNIOR Case Handler We are currently looking for junior and graduate case handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a pension review project. Carry out case reviews, reviewing various provider responses and progressing cases through an agreed process flow Gather and review relevant evidence from various sources required to assess the outcome of the case Produce required response letters and/or speak to external parties over the telephone, all to required professional standards Ensure data protection remains a focus EXPERIENCE / SKILLS REQUIRED: Essential Case reviewer experience beneficial, ideally within Financial Services, but not required Some experience of dealing with customers in a regulated environment Ability to demonstrate decision making using a holistic approach PC skills (Word and Excel) Strong literacy / numeracy Excellent attention to detail and accuracy Ability to work to demanding deadlines (workflow & time management) Ability to attain and maintain specified quality and production targets. Ability to work independently & as part of a rapidly changing team Demonstrate an ability to work with honesty, integrity and trustworthiness Maintain high standards of professionalism and competence Good communication skills Good letter writing skills Good telephony skills This is a full-time contract position. Working hours: Monday - Friday (9am - 5pm) Rate: 120 per shift Interested? Should you wish to apply for this role please submit a CV demonstrating the essential skills and experience as listed above.As this role will be working in Financial S

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