Business Analyst

Agilisys ,
London, Greater London
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Job Description

Digital Business Analyst About Our Organisation Stemming from one of UK's leading digital venture builder, Agilisys is home to people that love solving complex problems and making change happen by having a passion for technology and digital disruption. As an Employee Owned business, our people are our main asset, and everyone has a real say in the direction that the business is heading. In Customer Experience Management (CXM) practice, we work with our clients to design and deliver solutions that can involve creation of services and operating models, building business cases and the subsequent change programmes; undertaking whole system/service evaluations or delivering complex multi-partner implementations - no job is the same. We bring an insightful, questioning and highly informed perspective and our people are driven by the quest to keep delivering next-generation business and digital solutions to solve our public and private sector clients' challenges. Our Ethos: Agilisys' entrepreneurial roots mean that our people are our differentiator and as an agile business, you have influence and the opportunity to make a difference. In CXM practice, we blend business acumen, experience, design and technology expertise seamlessly, so our clients can be more confident about the future. Therefore, taking the trusted advisor role, we shape and steer the new, helping our clients making sense of it. The Role/Main Duties We are currently seeking a Business Analyst to lead the business analysis effort and requirements development for large, complex CXM Deployments across a range of public sector projects. The role focuses on process digitisation and we are looking for a passionate BA with the ability to discover processes which can be automated by technology. This is a sensitive task and involves running workshops to elicit requirements, gathering and analysing such requirements and then proposing solutions which have the customer experience at their very heart. Competencies * Can run a project definition and requirements workshops and to elicit clear requirements and resolve complex scoping issues and stakeholder conflicts * Has excellent communication skills, and can ensure that all workshops have clear agendas issued in advance, decisions and actions with owners captured and issued on completion of workshop * Can develop and facilitate structured workshops with complex and resistant stakeholder dynamics to a positive outcome. Able to create a workshop environment that supports creativity within agreed boundaries or framework and foster openness to change. * Ability to 'cut through' stakeholder requirements to what is essential and important through strong facilitation and prioritisation. * Ability to translate requirements into a customer centric Solution; appreciation of technology considerations/high level knowledge of technology solutions * Can produce high quality documents * Can translate high level requirements from a requirements document into detailed user stories with clear acceptance criteria and enough detail that the technical teams can estimate effort and deliver within planned sprint. * Has experience working across a complex digital transformation project is essential * Can perform project estimation for BA related tasks * Can make recommendations for requirements approach for a specific project * Can produce a business case and seek approval from senior stakeholders * Works with senior business stakeholders to determine business change initiatives * Has technical Proficiency with a Range of BA Tools/systems and has experience across project delivery tools such as devOps or Jira. * Public Sector Experience, especially local government, is essential - understanding of culture, process * Agile/SAFe framework expertise and the ability to evangelise this process where necessary * Both Technical, System and Functional analysis expertise

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