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Celonis
,
London, Greater London
Senior Customer Success Manager UK (m/f/x)
Overview
Job Description
Are you ready for a new challenge? Celonis is one of the world's fastest growing technology companies and the global market leader in process mining technology. Our recent $1 billion valuation makes us a "unicorn," yet with an ever-growing global customer and employee base we no longer consider ourselves a start-up. Instead, we retain the dynamic, innovative atmosphere of a young company with the benefits of a mature enterprise. As we expand into the UK market, we are looking forSenior Customer Success Manager, who can turn every customers' Process Mining journey into a success story. By identifying relevant KPIs,providingan overview over the actions required and presenting them in front of our customers' management, you support in optimizing their business processes. After successful project implementation, it is your responsibility to initiate and drive our customers' change management process toassure a dynamic company culture. With your expert knowledge, you competently respond to individual needs and to the requirements of customers from various industries. Furthermore, you identify up- and cross selling potentials. YOU... * ... have successfully completed your studies in the area of business administration / business informatics or a comparable degree * ... have already gained several years of experience in consulting - optimally in IT projects * ...are experiencedin Customer Success Management / Client Success Management in a SaaS environment * ...can easily understand complexbusiness processesand datasets * ...have strong communicational skills and enjoy interacting with various customers and contact persons * ... arelooking for a product that you can push with passion and drive * ...are fluent in written and spoken English WE... * ... see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test * ... offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, ...) * ... are visionary and one of the fastest growing Software-Unicorns in the world * ... are Process Mining experts and developed the world's most powerful tool for analyzing, optimizing and transforming all IT-supported business processes: the Intelligent Business Cloud * ... distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work