Regional Delivery Manager

Hermes - The Parcel People ,
Coventry, West Midlands
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Job Description

As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed . We run our business by these values and they are reflected in all of our roles, particularly within our Regional Delivery Manager role. About the role: * You will lead and manage a team of Regional Compliance Managers, Field Managers and a Regional Planner * Manage teams to regional service and compliance targets - speed of service, standard/next day, claims and enquiries and ETA (Estimated Time Of Arrival) * You will be responsible for controlling a regional budget - Courier fees, Contractor spends, ad hoc payments, team expenses and overrides * Maximise service coverage of Courier deliveries and collections within the region * Responsibility for the recruitment of Field Managers * Conduct regular meetings with your team, reviewing performance and creating action plans to improve or resolve problems to ensure they achieve key targets * Review and appraise the performance and development of team members, in line with Hermes policies and identify training requirements to the Divisional Manager for succession planning Requirements: The ideal candidate will be a pro-active thinker, with the ability to forward plan and create strategic action plans, adapting to network changes and enhancements. You will need to be a strong motivator who can support, coach and lead the teams to drive business strategies as well as personal performance. Previous experience of working at management level within the parcel or logistics industry is essential. The role requires you to have a current driving licence and, at times, can involve working unsociable hours. We understand that our Regional Delivery Manager position is a demanding yet rewarding role, it's a lot of responsibility and we are looking for colleagues to join us who have the experience and desire to drive a great customer experience in a fast-paced and challenging environment. Benefits: We can offer you a competitive salary ranging from 38,885 to 42,925, a company car, bonus (up to 6,000) and 26 days annual leave plus bank holidays. We will contribute 3% into your pension, give you peace of mind through life assurance and provide income protection cover. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we're sure we've got something for you. "To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes." Education: Not Specified Employment Type: Permanent - Full Time

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