Transition Project Manager

Key essentials for all roles: * Transition PM - Payments Processing, business focused over IT * Able to adapt culturally * Business minded first. Technology second * 90% hands on - 10% delegation * Huge focus on deadlines and time scale EXIT AND TRANSITION MANAGER one with experience leading tech services transitions (SIM, AMS, Hosting, etc), one with experience in Contact Centre/Back Office and one with experience in Financial Processing/reconciliation or general finance experience) Purpose: Deliver seamless transfer of services from incumbent to new service provider and ensure all operational activities to exit from incumbent are completed to plan Duration: 12 months rolling Direct Reports: 2: * Application Management Services and Hosting Services E&T Lead * Contact Centre Services and Document Management / Fulfillment Services E&T Lead Role / Deliverables During Procurement / lead up to Contract Award: * Manage discussions with incumbent on Exit (Service Transfer) Plan, ensuring a coherent, viable, joined up and complete plan is produced to cover all of the services * Review bidders proposed transition plans, ensuring they are comprehensive, viable, clear and joined-up for all the in-scope services * Review bidders proposed transition / set-up plan for Service Integration and Management (SIAM), ensuring it is comprehensive, viable and clear * Ensure there is alignment across incumbent and bidder Exit and Transition plans to deliver a joined-up approach to Service Transfer, with specific focus on SIAM * Define acceptance criteria for SIAM exit and transition deliverables and communicate * Ensure appropriate acceptance criteria are in place for all services exit and transition deliverables and that these are effectively communicated * As well as responsibility for the overall Exit and Transition Plan, take specific responsibility for transfer / set-up of Service Integration and Management services Post Contract Award: * Manage full exit and transition to plan * Take specific responsibility for transfer / set-up of Service Integration and Management services * Co-ordinate required deliverables between incumbent and incoming service provider * Continue to work with Change Lead to ensure Client change plan is aligned to Exit and Transition Plan * Work with other programme team members to ensure deliverable due dates are aligned to plan and deliver to plan (eg. TUPE, asset transfer) * Manage acceptance of deliverables against DBS agreed criteria * Manage acceptance testing for service cut-over, ensuring approval for cut-over is only given once all required Client stakeholders have accepted service performance Post Service Commencement with new service provider: * Manage service stabilization plan * Manage handover of services from the Programme to BAU * Manage closure of the exit and transition project ( not the ST Programme ), ensuring all project closure activities are completed Ongoing throughout: * Capture lessons to be learned and identify action plans to ensure lessons are learned * Maintain complete, accurate and up to date documentation regarding the exit and transition activities * Build body of knowledge around the E&T activities, processes, documentation, etc such that this can be re-used on future transition of these and similar services Responsibilities: Key essentials for all roles: Transition PM - Payments Processing, business focused over IT Able to adapt culturally Business minded first. Technology second 90% hands on - 10% delegation Huge focus on deadlines and time scale EXIT AND TRANSITION MANAGER one with experience leading tech services transitions (SIM, AMS, Hosting, etc), one with experience in Contact Centre/Back Office and one with experience in Financial Processing/reconciliation or general finance experience) Purpose: Deliver seamless transfer of services from incumbent to new service provider and ensure all operational activities to exit from incumbent are completed to plan Duration: 12 months rolling Direct Reports: 2: Application Management Services and Hosting Services E&T Lead Contact Centre Services and Document Management / Fulfillment Services E&T Lead Role / Deliverables During Procurement / lead up to Contract Award: Manage discussions with incumbent on Exit (Service Transfer) Plan, ensuring a coherent, viable, joined up and complete plan is produced to cover all of the services Review bidders proposed transition plans, ensuring they are comprehensive, viable, clear and joined-up for all the in-scope services Review bidders proposed transition / set-up plan for Service Integration and Management (SIAM),ensuring it is comprehensive, viable and clear Ensure there is alignment across incumbent and bidder Exit and Transition plans to deliver a joined-up approach to Service Transfer, with specific focus on SIAM Define acceptance criteria for SIAM exit and transition deliverables and communicate Ensure appropriate acceptance criteria are in place for all services exit and transi