Security Service Delivery Manager

MITIE GROUP PLC ,
London, Greater London
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Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Mitie has a great opportunity in London. We are looking for an experienced Contract manager to join the team on site. Your shift pattern will be discussed the interview, with a salary of 40,000 pa . You will report into the sites security operation's manager. VSG IQL Contract Manager is responsible for the day to day operational requirements of the contract in line with JLL's business expectations as set forward by the Senior Contract Manager. This will be achieved by leading and managing the security and host teams based at the International Quarter London (IQL). The Manager is responsible for the contract delivery as directed by the Senior Contract Manager, achieving great service delivery, compliance and operational efficiency through best practice, innovation, strong people management and positive client engagement. The Manager will develop and lead the teams to exceed expectations at an operational level, by ensuring a high and consistent service is delivered, by providing innovative added value solutions, and maintaining strong relationships at all levels. The position holder will enjoy leading from the front and drive performance through multiple teams in addition to being hands on with the ability to inspire others. * The Manager will be required to quickly grasp the complexities of the Estates delivery gaining a good understanding of individual Network / agency requirements in order to meet and exceed client expectations whilst seeing the bigger picture. * Reporting directly to the Senior Contract Manager you will be responsible for the management of a team of Security Supervisors. * To advertise team vacancies, interview and help vet successful candidates in a timely manner to ensure the smooth growth and transitions within the teams. * Ensure appropriate training is delivered to teams / individual staff in accordance with their position & identified training & development needs. Drive and develop the team in relation to their experience to help continual improvement. * To ensure new starters to the team have received a complete induction and develop and manage probationer and annual training programmes for all employees, conduct performance monitoring including scenario testing. * To positively participate in the staff welfare & development and carry out regular reviews of individual/ team welfare matters so that expectations are being managed and addressed. * Manage the performance of the team including carrying out team meetings, individual counselling meetings, conducting investigations and reporting on discipline and performance matters * To manage, motivate and develop the on-site team to achieve the best possible performance and levels of service. * Being visible and accessible to the teams to ensure great communication with all team members. * Ownership of all CCTV, access control and alarm systems for the Estate whilst adhering to the Data Protection Act 1998 and overseeing the supervision in these acti

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