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The Hut Group
,
Northwich, Cheshire
Refunds Administration Assistant
Overview
Job Description
The Refunds team administrator will be the first point of contact for all incoming e-mail enquiries from internal teams & external contacts. You will be responsible for reviewing and processing refund requests to meet service level agreements (SLA) whilst identifying any errors and potential threats to the business. You will be proactive in making recommendations for the development of refund and replacement processes. Main Activities / Tasks: * Assist in the production of daily work volume statistics * Processing of refunds to meet SLA * Swiftly resolve queries received from internal teams & external contacts in a professional manner * Provide general administrative support to assist in the smooth running of the chargebacks team * Undertake any other admin tasks as reasonably required * Make recommendations as required to develop refund processes Reports: Nil Hours: Your normal working hours will be 8am to 5pm Monday to Friday. Once trained, you will be required to work 1 in 3 weekends, but will be given a day off the week before and the week after. Requirements * Strong PC and Microsoft Excel skills * Excellent attention to detail and ability to manage a demanding workload at pace whilst maintaining a high level of accuracy * Excellent communication skills both verbal and written, including pleasant telephone manner and well written emails * Ability to effectively plan and organise own workload * Open, honest and adaptable to changing situations Benefits * Competitive salary * Company bonus * 21 days holiday (increasing for years of service) * Staff discount * Company pension scheme