Customer Digital Education Administrator

Help us improve access to life-changing therapies that can transform human health We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020. Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes. We are looking for a Customer Digital Education Administrator to work with our expert Customer Digital Education team, part of the Cytiva central Marketing team. Do you have a passion for project management, marketing and enhancing customer experience? Then we would love to hear from you. What you'll do + Project management: You will track customer facing e-learning course creation projects across Cytiva, liaising with Marketing, Product Management, external creation agencies and internal training teams to ensure courses are published on-time with correct approvals and details so that Cytiva customers can easily search, select and engage with the highest quality life sciences e-learning. + Budget management: You will work closely with Marketing Operations Team and content creation agencies, overseeing Customer Digital Education budget, purchase order creation and spend reporting to ensure we maximise investment in course creation to expand our e-learning curriculum. + Learning Management System (LMS) administration: You will be the primary administrator for our LMS, creating courses and managing licenses. You will be responsible for LMS user role management for both authors and learners. In this role, you will directly support customers and our customer support teams to resolve any issues quickly for optimal customer user experience + Reporting and insights: Working with the team leader and Business Information teams, you will develop and use KPI dashboards to monitor the impact of this new initiative and highlight customer behaviour insights to your colleagues in Marketing. This will help direct future course creation requirements and add insight to marketing segmentation projects. + Process development and supervision: Develop, monitor and improve our processes for developing the highest quality customer e-learning so that the Cytiva brand reputation for expertise and knowledge is enhanced Who you are + Ideally, a recent Marketing or Business degree graduate looking to start a career in Marketing or Marketing Operations + Alternatively, a customer services or sales support team member with 1-2 years' experience in a global company, looking to move into a Marketing role + You may have a project management qualification and are looking for an opportunity to apply your knowledge and develop your skills in a new team for a global company + You have good communication skills and are comfortable and confident communicating using different channels and across different cultures. + You like project management, are conscientious and pay attention to detail. + You want to work in a global company and enjoy working as part of a multicultural team Who we are Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you'll feel right at home here. If you're flexible, curious and relentless, you'll belong. If you are excited about a global culture, this can be the place to further your career. Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page! Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients. Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.