Rider Content Manager

You'll be responsible for keeping our network of 30,000 riders informed and engaged through digital content. Reporting into the Head of Content and Engagement, you will own the UK and Ireland rider communication channels and content strategy. You'll manage the rider content calendar, and act as a central point-of-contact you'll ensure that we're prioritising messages correctly and that we're sending at the right time and through the right channel for the message. It's also your job to work closely with teams across Deliveroo including Operations, Commercial, Product, Comms and Policy to ensure that riders have all the information they need to do their job. In some cases you'll be drafting this from scratch, using the right tone of voice and messaging - other times you'll be working closely with other teams to contribute ideas, approaches and to ensure quality. Specific priorities in the role: * Own the rider comms channels (website, email, social) and the comms calendar - ensure messages are segmented appropriately, and that there's a regular, reliable flow of information for riders * Develop engaging multimedia comms solutions to address UKI operational challenges * Draft comms supporting Rider Engagement campaigns including partnerships, competitions and other initiatives supporting our rider proposition * Work with Comms, Product and Global Operations on drafting central comms, coordinating publication and consulting on messaging * Proof and review all outgoing rider comms to ensure accuracy, tone, and compliance * Own and manage the rider website, ensuring information is up to date and accurate * Champion comms best practice with stakeholders around the business Requirements: * Excellent command of written and spoken English, as well as style and tone of voice * Exceptional attention to detail and a keen eye for proofreading and editing * Excellent time management and the ability to prioritise competing tasks * Strong stakeholder management skills - ability to manage expectations and negotiate competing priorities * Strong understanding and experience with CRM (ideally Braze) and CMS (ideally Wordpress, Prismic) * Strong understanding and experience of email marketing (including segmentation and A/B testing) * Good working knowledge of HTML/CSS * Understanding of social media marketing Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around. Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 12 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice,