Alarm Response Opertator

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Mitie has a great opportunity in Havant. We are looking for an experienced alarm response operator to join the team on site, you will take a lead role on site on a daily basis. Your shift pattern will be discussed at interview with a pay rate of 9.65. You will report into the sites security operation's manager. Roles and responsibilities The role requires the use of multiple computer and telephone systems to provide appropriate responses to signals from remote alarm installations across the Estate. Ensuring all Alarms and CCTV activations are handled in an efficient manner using relevant Action Plans, contacting Police and Keyholders if required. You will be expected to answer a variety of inbound calls from both customers and alarm engineers in a busy control room and deal with their requests as appropriate Assists with day to day support in relation to ARC Systems including PAC enquiries and ensure that the service is sustained 24/7; this includes server status, data storage, system action plans are correct and applicable; ensure that any concerns are escalated. To be responsible for escalating and raising Work Orders for Engineering and defective security equipment on site. You will operate within set procedures using specially designed computer software and full in-house training and mentoring will be given Qualifications Person Specification * The Full time security officer will need to be a team player with an enthusiastic attitude. * Previous experience within Security. * SIA Licence * The Full time security officer should be able to work on own initiative. * Corporate Security experience. * Flexible Approach to work to suit the business needs. * Excellent customer service skills * Ability to go above and beyond to support the client and visitors * Excellent communication skills are required both written and verbal. * It is important the Security Officer is calm under pressure. * Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act. * Door Supervision or Security Guarding License essential. Additional Information Job Type: Permanent Salary: 9.65 /hour Job Type: Full-time It's the little things that count - On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. Qualifications: Person Specification The Full time security officer will need to be a team player with an enthusiastic att