Senior IT AV Engineer

Soho House & Co. ,
London, Greater London
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Job Description

Who we are Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. The Mission Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world. The Role A UK-based, client focused, results driven senior house IT and AV field engineer with responsibilities for our mainland European based operations. You will ensure a seamless and stable guest Requirements * Deliver the highest quality of technical support to all European locations, including UK. This requires clear, concise communication skills and an ability to deal with users of varying seniority and technical ability. A flexible approach to working is essential and will include shift weekend and evening work. * Timely support, troubleshooting and escalation of AV/IT issues to full resolution covering areas such as (but not limited to) :- * IT hardware PCs, laptops, terminals and tablets * Business applications; cloud, hosted and on-site * Software * E-mail and messaging * POS (Point of Sales for F&B outlets) * PMS (Hotel Management Systems) * Network connectivity, incl. Wi-Fi * Telephony - VOIP and mobile * Printers * TVs, sound systems and CCTV * Cinema equipment * Payment systems * Proactive support through routine checks. audits and site visits * Set-up and support of ad hoc events * Checking all IT/AV equipment is well maintained and performing preventative maintenance where necessary * Managing systems access; creating, auditing, changing and deleting accounts as required in a wide variety of applications. * Evaluating and flagging software, hardware, processes and configurations if they are not compliant with best practise, legal requirements (e.g.: PCI-DSS, GDPR), company standards or H&S * Knowledge and support of company applications; assisting the operation with setting up, configuration and troubleshooting * Assist with new installations and openings of restaurants, spas, shops, hotels, cinemas and houses as required * Working with third parties and suppliers to manage cases on behalf of end user, ultimately being the technical liaison * Close liaison with all IT teams, including 1st line Service Desk and 3rd line specialists to coordinate fast resolution of issues or project delivery. * Undertake project work of a varied nature and complexity as defined by the House IT Manager * Frequent travel to UK & European locations as required (50 - 75% of time) Requirements/ Qualifications: * Excellent technical skills covering a wide variety of IT and AV areas with a minimum of 4 years practical experience, preferably within the hospitality industry * Formal IT/AV qualification (HND/HNC/BTEC or degree) * Excellent communication and customer service skills to deal with all levels of the business * Self-starter and pro-active- completes own work under minimal supervision/guidance * Ability to prioritise and manage own workload in difficult and pressured situations * Structured work habits and good personal time management * The ability to produce work with attention to detail and to a consistently high standard * Flexible work approach with the ability to travel often and at short notice * Additional European language would be beneficial (Spanish, French, German, Italian) Benefits Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Paid Time Off: Full- Time Employees have sick day's + vacation days

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