Team Leader, SIPP Operations

Embark Group (United Kingdom) ,
Leicester, Leicestershire
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Team Leader, SIPP Operations Operations & Technical - Leicester Apply for this job Remind me later Mail Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do? We're a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have 33bn Assets Under Management and are still growing. This role is within Embark Services Limited, part of the Embark Group. What you'll do In your role as Team Leader, you will work closely as part of our Embark Service Desk function in what is a critical part of our operations. The role is responsible for demonstrating and applying an exceptional breadth of understanding of Embark, the products, and exception service for scheme members. The role is also responsible for accepting ownership, and overseeing Embark. Key to success will be your need to put the customer at the centre of everything you do, attention to detail and your focus on the team getting things right first time. Key Accountabilities * Proactive and direct team management to ensure a back log is never created * Managing all work items through to successful conclusion * Manage daily workflow regardless of where they are being executed across the firm * Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across technical pension administration functions, regulatory evolution, business proposition developments, and platform functionality developments * Create and promote a culture of being the best in all that the team do * Line management of a team of pension and senior pension administrators * All work to be managed within SLAs and KPIs * Staff competence and delivery to be performance managed * Development and coaching of staff * Absence management * Productivity management * MI reporting * Build effective team relationships * Conformance to all internal and external policies and regulations (risk mitigation) and drive 100% adherence to policy from team members * Process analytics * Pre and Post issue checking * Complaints and FTR analysis * Continual process improvements * Engagement and management of key clients and contracts * MI coordination, analysis and delivery for management. Who you are and the experience we're looking for * Exceptionally proactive, with the ability to innovate and challenge in support of the business model we are operating * Proven ability to work at pace in an environment of complexity and time based pressure, retaining high levels of accuracy and control throughout * Able to multi task and work to meet deadlines under pressure, maintaining attention to detail * Solid risk and controls awareness * Excellent productivity management skills * Highly experienced in working within the regulatory frameworks (GAD rules, HMRC) * Exceptional attention to detail, for example reconciliations, MI and SLA * CII Certificate in Financial Administration (essential) with further professional qualifications such as CII R04, J07, J10 or J11 (desirable). Why join us Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital. We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success. Our family of companies include: The Adviser Centre - a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market. EBS Pensions Limited - developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and 2.8bn assets under administration. The Embark Platform - a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology. Hornbuckle - one of the UK's leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades. Rowanmoor - the UK's largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs. Vested - a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees). Embark Corporate Services - is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider. You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or

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