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London, Greater London
Business Analyst, Amazon Marketplace Professional Services
Overview
Job Description
Amazon Marketplace Professional Services (AMPS) Are you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Marketplace Professional Services (AMPS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve seller engagement and satisfaction and enable scalable global solutions through direct cooperation with the US, China and Japan Teams. Role of the AMPS Business Analyst This Business Analyst role is a unique opportunity providing both Analytics and Account Managment experience. In this role you will spend 60% of your time building and scaling reporting for AMPS across the EU, and performing deep dives to guide strategy of the program, and the remaining 40% managing around 7 strategic SPs as a Marketplace Consultant (MC). The successful candidate will report directly into an L7 with experince in data analytics at Amazon. Data Analytics Responsibilities (60% of Role) This role will empower you to scope, define and be a key player in building EU wide reporting, working directly with our BI in Lux, and our counterparts in CN and US. Activities will include: * The creation and development of tools reporting back and front-ends to support Marketplace Consultants across the whole of EU AMPS * Automating activities which are currently manually performed, using a variety of technologies * Working with the team on key strategic deep dives, such as understanding how to optimize time spent by MCs to maximise value for our Selling Partners. Marketplace Consultant (MC) Responsibilities (40% of Role) You will be expected to develop and convert a sales pipeline using a highly consultative and data driven approach. The Marketplace Consultant will be responsible for identifying and building long-term relationships with key influencers and decision-makers within the prospective accounts. Given the early stage of the AMPS program you will also be responsible for developing processes, tools and content for this new service. You will be a key part of developing our portfolio of Paid Services solutions alongside cross functional teams and colleagues in the US, China and Japan. Core Responsibilities include: Create and articulate compelling value propositions around our Paid Service programs. Identify, qualify, and engage with prospective Selling Partners for AMPS based on a clear understanding of our Selling Partners and their needs. Manage a portfolio of Selling Partners concurrently and strategically to drive sustainable GMS growth, based on a strong understanding of marketplace programs, tools and processes. Analyze customer data and make recommendations in order to maximize the potential of the assigned Selling Partners. Implement and track metrics for recording the success and quality of the sellers in your Selling Partner portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity. Understand and utilize CRM tools such as Salesforce to track all pertinent account information and sales progress. Prepare and deliver business reviews regarding progress and state of health for the respective assigned portfolio. Develop a thorough understanding of the Amazon Marketplace 3rd party services industry and competitive environment, including knowledge of competing product offerings.