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London, Greater London
Cloud Customer Onboarding Manager, Customer Success, Google Cloud
Overview
Job Description
Minimum qualifications: + Bachelor's degree in Business, technical field or equivalent practical experience. + Experience in enterprise consulting. + Cross-functional project management, communication, and stakeholder management experience. + Experience building, supporting, or migrating public cloud workloads in the enterprise space. Preferred qualifications: + Experience with program management, enterprise technology implementation, strategy development and customer advocacy. + Experience with core system administration tools, basic networking protocols, and Cloud security and compliance. + Experience in enterprise consulting with a major cloud provider. + Strong verbal/written communication and presentation skills, including an ability to communicate effectively with C-level executives and a diverse array of stakeholders. The Google Cloud Platform team helps customers transform and evolve their business through the use of Google's global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Cloud Customer Onboarding Manager, you will be part of a team responsible for the execution of our process to onboard customers into Google Cloud. You will define the steps required to guide customers through the onboarding process and be a part of a global team to successfully execute on this effort. You will work closely with our Cloud Sales team to ensure successful onboarding. You will work cross-functionally with Customer Success, PSO, Support, Sales and the other organizations within Google Cloud to ensure a unified customer onboarding experience. Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life. + Lead onboarding engagements for Select, Enterprise and Public Sector customers to Google Cloud Platform. + Develop onboarding programs that can be customized based on unique vertical and horizontal needs of customers. + Work cross-functionally with Customer Success, Professional Services, Engineering, and Product teams to deliver customer onboarding and provide product roadmaps and feature improvements related to the onboarding process. + Provide hands-on technical guidance to customers during the onboarding process, including core services related to billing, organizational node, cloud identity, and basic connectivity. + Travel up to 50%. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.