Senior Operations Associate

Feedr ,
London, Greater London
More Details

Overview

Job Description

We are looking for a driven, enthusiastic Senior Operations Associate who has a passion for driving excellent operational standards and service to customers. Our ideal candidate is someone who will champion a culture of continuous improvement, centering the end customer. You must be comfortable identifying key levers that drive excellent service and ensuring the improvement of them. About Feedr: Feedr is an online platform connecting offices to fresh, healthy meals from 100+ of the best artisan vendors in London. Feedr is redefining the workplace food landscape, using technology to build personalised menus and launch company lunch programs. Were fanatics about great food, great customer experience, and empowering people to have healthy, happy days at work. We believe that food should be transparent, well-sourced, and built to suit your personal needs and preferences, and were using technology to do just that. Feedr has raised two rounds of capital, backed by world class angel and VC investors. We have grown 200% in the last 12 months and are currently selling tens of thousands of meals each month. Feedr has been named as one of the top 100 UK startups in the Startups 100 list for the past two years. Were a mission driven team and looking for passionate people to join us in redefining workplace food. Role * Work with our Delivery Success Manager to delight our customers by delivering the highest standards of customer experience through on time delivery, food/meal quality and customer query resolution. * Manage our 3PL providers to ensure appropriate processes and procedures are developed and maintained to support business needs. * Monitor key performance indicators (KPIs) and manage the contractual service level agreements with 3PL. Work with 3PL to ensure delivery of SLAs. * Ensure accurate financial and performance reporting are completed and that information is shared in a timely manner with internal stakeholders. * Set team operational objectives and review and assess ongoing KPI performance * Manage delivery cost to ensure profitability of our delivery arm of the business * Instill a continuous improvement culture and lead on projects across the operations team designed to improve efficiency. Achieving savings by removing waste or unnecessary steps in the logistics process, whilst maintaining high levels of quality and service. Requirements * Passion for driving excellent standards and service, ensuring the customer is at the heart of all decisions made * At least 2 years operational experience in a logistics, operations, or similar role in a demanding environment * A logical approach to problem solving * Ability to maintain performance under pressure and proof of previous progression and outstanding performance in a challenging role * Excellent critical thinking skills, with very strong attention to detail * Previous experience demonstrating excellent operational planning skills * Ability to create new processes and procedures * Curious and always willing to learn new skills * Experience using excel or other business data reporting tool to tell stories on performance and trends is a plus Benefits * Close knit team where everyone has the opportunity to challenge, question and improve what we do to ultimately build the best product possible for customers * Mission driven culture oriented around helping people live healthier and better lives. * Fast paced work environment where you never stop learning. * Rapid progression and opportunity for high performers. * Convenient Central London office. * Access to benefits including subsidised daily lunches (on Feedrs Cloud Canteen platform), lots of food samples and the Headspace app to support mental wellbeing. * Competitive compensation package

People also viewed