Telesales Advisor

Here at Water Plus we're proud to be the largest water retailer in the UK. Our customers and our people are at the heart of everything we do. We love to provide amazing customer service; exceeding expectations and delivering on our promises. The work environment is fast paced and as a new business change can happen quickly and often. This is an opportunity to make a difference and contribute to building the success of a business by being agile to the demands of the role. What you'll do You'll create a great first impression on the first step of the customer experience. You'll be proud to explain about our services whilst promoting potential savings available, as well as answering any questions customers may have. As the first point of contact potential new customers through outbound calling (with some inbound activity) you'll be answering any questions customers may have. You'll build new relationships quickly, confident in your ability to put the customer first whilst developing, retaining and growing their business into the future. We're looking for people with a good track record of sales and ability to close deals, whilst building strong customer relationships. You'll be committed to doing the right thing and will make sure you follow our policies and procedures when completing sales. Putting the customer at the heart of what we do, you'll have the opportunity to help us continually improve our customer experience by finding ways we can do it better. What Skills you'll need: • are passionate about delivering amazing service to our current and prospective customers • role model the Water Plus Way values of Personal, Straightforward, Confident, Respectful & Connected • have a proven track record in sales • driven, with the ability to close deals • are personal and straightforward in your communication • able to adapt your communication for different people · can provide and receive constructive feedback · have great attention to detail to achieve a high level of accuracy in written work • confidently communicate and consistently build good relationships • are a great team worker who can work towards achieving both individual and shared targets • demonstrate a can-do attitude with the ability to remain focussed in a busy environment • are curious and creative: find solutions when facing a problem • have excellent time management & prioritisation skills • are accountable for your own work and personal development • have a working knowledge of Microsoft Outlook, Excel & Word How we'll reward you At Water Plus we realise we couldn't do any of what we do without you which is why we have some great perks to share with you which include great deals and discounts, recognition incentives, services to assist your work life balance. We offer:- · Working hours are Monday to Friday from 8:30am to 5:30pm · 25 days holiday plus 8 Bank Holidays · Attractive defined pension contributions · Online/high street discounts with popular retailers · Discounts with local businesses such as local cafes · Life assurance cover · Enhanced Maternity / Paternity / Adoption Pay · Access to Level 2 qualifications such as Maths & English · Funding for external training courses (subject to approval) · Monthly rewards and Awards ceremonies · Social and team-building events · 24/7 Employee Assistance Programme · Free parking (subject to availability) New to the Water Retail market? We provide training on the customer life cycle to let you understand our business and confidently support your team to deliver our services and advise on policies and technical details to our customers. Water Plus are proud to say we're an equal opportunity employer, committed to creating an inclusive environment. We celebrate diversity and thrive on the success our people bring us from their diverse cultures, perspectives, skills, experience and needs.