Process and Workflows Analyst

Manningglobal ,
Reading, Berkshire
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Our client, a global leading telecommunication company, is recruiting for a Process and Workflows Analyst to join their telecom project in the United Kingdom. Position Title Process and Workflows Analyst Position Type Contract Start Date November 2018 Duration 3 months rolling Location Reading Contact: Kresimir Zebic | +49 89 2388 98 55 Based in the Reading area and reporting to the Process and Workflows Manager, you will be responsible for the Process and Workflows analysis within the Operations environment of a RAN and Access Transport network. Responsibilities: * Support the Process and Workflows management regime and governance for the term of the contract * Build and develop the ongoing Process and Workflows relationship with the customer * Shared responsibility for Process and Workflows discovery, design, implementation, testing and delivery * Identify process improvements to the Process and Workflows processes, procedures and tools ensuring alignment with best practices and leveraging of tools to automate/streamline routine/repeat requests * Ensuring overall Process and Workflows Management satisfaction and service delivery to contractual SLAs and KPIs. * Leverage expertise and resources from the relevant Managed Services departments (including Operational Support, Engineering Solutions, Transformation, Problem, Release and Configuration) to deliver a consistent experience and excellent service * Co-ordinates and sets periodic requirements, objectives and targets setting for Process and Workflows Management. * Ensure business objectives are achieved through proactive and diligent management of Process and Workflows to successful conclusion * Establish and maintain timely communications with all Process and Workflows stakeholders to ensure they are fully informed * Conducts holistic Process and Workflows reviews with customers * Support the evolution of an effective and agile and cohesive Process and Workflows Management process in line with Huawei MSUP suite. * Support all Process and Workflows Management activities, including: approval of minor Process and Workflows, impact assessment, production of management information / KPI's, / Request For Process and Workflows (RFCs) /Process and Workflows schedule; process documentation * Drive Process and Workflows process compliance via training, education, KPIs, policies, etc. * Collaborate with Incident Mgt and Problem Mgt disciplines to investigate and mitigate against Process and Workflows related incidents * Ensure business objectives are achieved through proactive and diligent management of Process and Workflows to successful introduction into the live environment, whilst protecting customer experience * Continually evolves the Process and Workflows management discipline in line with recognized industry best practices and Huawei specific MSUP * Educates the wider business on Process and Workflows Management processes and benefits, driving compliance with the processes by all * Supports the Process and Workflows Management SLA's identify and implement corrective actions as required. * Drive year on year continuous improvements in service quality across Process and Workflows Management by establishing a Continual Service Improvement process and relevant governance * Support continuous improvement of Process and Workflows processes ensuring close interlock and alignment with customer processes. * Maintain a detailed understanding of how Huawei & 3rd party activities work relating to Process and Workflows Management. * Drive third party vendor management with regards Process and Workflows Management Qualifications: * Bachelor's degree in technical field, or equivalent experience * More than 5 years of working experiences in IT or Telecommunications field as a process architect * Experience in delivering successful processes in large customers * ITIL / eTom knowledge and certification is preferable * Fluency in English (written and verbal) If you know of anyone within your network who may also be interested in this position, would you please forward this 'Email & Role' to them. Please note: * That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your cv for the position. * Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for * If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. * This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstrasse 6

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