NOC Engineer

" In these extraordinary times of the coronavirus outbreak telent is continuing to Recruit. We provide services to customers which are integral to providing mission critical systems and infrastructure across the UK and Ireland and we need to continue to deliver those services. telent - NOC Engineer Warwick, Permanent Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are telent have enabled the technology to make this happen. With current annual revenues in excess of £400M and 2,400 employees. We operate within various industry sectors including Rail, Traffic, Public Safety, Defence, Service Providers, Enterprise and Public Sector. We design, deliver and support solutions and services which enable organisations to create, improve and maintain their ICT and communication and networks. Role Profile: • Maintain the availability, performance and security of a critical infrastructure system. • Monitor the system on a 12 hour shift rotation (4/4) utilising tools such as System Center Operations Manager, Cisco Prime, Solarwinds and McAfee ePO to report and investigate potential issues. • Provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met. • Attend customer sites to replace key operational equipment. • Transition the system from a project delivery phase into a support phase. • Support the Technical Support team whilst working with on-going support delivery following transition. Typical Deliverables: • Configuration and replacement of datacenter equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. • Configuration and replacement of Rail Operating Centre operations floor equipment such as workstations, turrets and phones. • Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. • Perform scheduled maintenance tasks. • Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. • Address TPCMS issues either by resolving the issue, or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. • Proactively update TRAMMS tickets to ensure all the information relating to an incident so all parties have visibility of the investigation steps and resolution. • Understand and adhere to all TPCMS policies, procedures and processes. • Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. • Ensure all Service Level Agreement targets are exceeded. • Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. • Support the maintenance and improvements to all policies, procedures and processes. • Contribute to overall support contract success by supporting other deliverables / tasks. We'd be delighted to hear from you if you have the following skills/experience: • Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. • McAfee SIEM Security - Security Information Events Management knowledge • IT / ICT further education • Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. • McAfee Enterprise Security Manager - Security Information Events Management knowledge. McAfee ePO • IT / ICT further education (degree level or equivalent experience). Excellent Employee benefits: telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive: • 33 days holiday, including public holidays, plus the option to buy or sell five days each year • Company pension scheme • A range of family friendly policies • An employee-funded car leasing scheme • Occupational health support • Discounts on Cinema, Restaurants and Shopping with telent Reward scheme telent is an equal opportunities employer and is committed to diversity and inclusion. " Education: Not Specified Employment Type: Permanent