Application Support Specialist

Rail Safety and Standards Board Limited ,
London, Greater London
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Job Description

Playing a key role in the IT Service Delivery team the Application Support Specialist will provide technical support for all systems, services and associated processes that RSSB deliver to the rail industry and use internally to support our members and internal stakeholders. This will include covering system administration, configuration, problem and change management and data and system analytics. The role will also support business teams in the development, planning and delivery of technical training for industry, internal business systems and Microsoft applications to members and our employees internally. + Provide technical and analytical support for systems, data services and associated applications and processes that RSSB deliver to the rail industry. + Provide Technical support for strategic business systems and the suite of Microsoft 365 Enterprise applications used internally to support our internal stakeholders. + Provide subject matter expert (SME) knowledge of Microsoft Office 365 Admin portal to maintain secure access control for O365 applications and provide internal training updates to IT Operations & Security team to maintain up to date knowledge to support the business. + Work with IM&T teams to recommend and implement continuous process improvements. + Monitor application systems availability and processes, taking necessary actions as appropriate in line with SLAs. + Configuration and implementation of systems to support business process and automation. + Provide technical input to user training, guidance and communication of operations updates to the business + Influence systems delivery strategy through working with internal and external stakeholders on tender processes, project delivery and rollout to the business + Input to IM&T teams on application systems review and design in line with, and Input to, Technical Assurance group (project pipeline). + Play a key role in disaster recovery and business continuity planning procedures and testing. + Build, develop and manage relationships with suppliers and stakeholders through regular review meetings. Lead actions to improve relationships between stakeholders. + Lead change, problem and incident management through communication, release and deployment of systems and services for industry and internal systems. + Effectively manage and maintain the IT service desk tool and associated processes, managing tickets in line with SLAs and providing agreed KPI reporting. + Support the Business as necessary in planning and delivering training to staff for business and Microsoft application + Stand-in for Service Delivery Manager as and when required. Experience of: + O365 Administration portal / Applications + Microsoft Active Directory / Azure AD Connect (on Prem/Cloud) + Microsoft Teams / Skype for Business + Microsoft SharePoint / OneDrive for Business + BSc in a scientific or computer science discipline, or relevant professional experience + Customer centric approach to support and delivery, ability to deal with customers at all levels + Strong communication, interpersonal skills, and stakeholder management skills + Ability and experience in delivering training for individuals and groups Desirable + Dynamics 365 (CRM, NAV, BC) + Knowledge of Teams Voice (VoIP solution) + Knowledge of Microsoft Enterprise Mobility and Security + Understanding of Networking, Security and VPN's (Endpoint security including Mimecast, Forcepoint, Sonos) + Knowledge of Agile project methodologies and Azure Dev Ops. + Microsoft Exchange + Virtualisation (VMware / Hyper-V) + Workflow configuration Early applications are encouraged, we may close this vacancy before the advertised deadline if sufficient numbers of applicants are received. ID: 2020-1248 FTC Duration: N/A External Company Name: Rail Safety and Standards Board Limited External Company URL: www.rssb.co.uk Address Line 1: One South Place

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