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PwC
,
London, Greater London
Supervisor para Customer Care
Overview
Job Description
Line of Service Tax Industry/Sector Not Applicable Specialism Business Recovery Services Management Level Senior Associate Job Description & Summary A career in our Tax Service Delivery Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements. To really stand out and make us t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Use feedback and reflection to develop self awareness, personal strengths and address development areas. - Delegate to others to provide stretch opportunities and coach to help deliver results. - Develop new ideas and propose innovative solutions to problems. - Use a broad range of tools and techniques to extract insights from current trends in business area. - Review your work and that of others for quality, accuracy and relevance. - Share relevant thought leadership. - Use straightforward communication, in a structured way, when influencing others. - Able to read situations and modify behavior to build quality, diverse relationships. - Uphold the firm's code of ethics and business conduct. Si queres desempenarte como parte de un equipo global de atencion a expatriados en nuestro Acceleration Center (Olivos), suma tus conocimientos y vivi la experiencia PwC! Los Supervisores formaran parte de un equipo multidisciplinario global que brinda soporte a expatriados, ya sea asistiendolos en la preparacion de documentacion, participacion en llamadas y reuniones, resolucion de dudas o consultas ligadas a diferentes aspectos del ciclo de vida del proceso. Como la comunicacion es en ingles, se requiere excelente dominio del idioma, muy buena diccion y amplio vocabulario, asi como muy buen manejo de relaciones interpersonales en entornos multiculturales y alta orientacion al servicio del cliente. Requisitos: Buscamos graduados de la carreras de Comunicacion, Traductorado, Relaciones Publicas o Internacionales, o afines. Se requiere experiencia de al menos 3 anos desarrollada en call centers /customer care centers (preferentemente que hayan trabajado con expatriados) y profundo conocimiento de las operaciones y herramientas tecnologicas acordes a la funcion. Te ofrecemos interesantes posibilidades de desarrollo y crecimiento. Valoramos tu iniciativa, liderazgo y las ganas de trabajar en equipo compartiendo y colaborando. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date