Senior Systems Specialist(CFC)- GTS-Shanghai

PwC ,
London, Greater London
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Job Description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Senior Associate Job Description & Summary Cyber Fusion Centre combines Security Operations and Network Operations. The individual will be a key member of Cyber Fusion Center, to ensure the safety, availability and stability on all Global Technology Services provided. Also provide instant communication and escualation to internal and managerial level on incident affecting in -scope applicaionts and infrastructure. This individual must have the ability to establish working relationships with all staff in different teams. Some, but not limited to, responsibilities may include: * Monitor performance and ensure network, system and application availability * Monitor cyber security alerts (e.g. FireEye, WAF etc) * Provide technical support services including: incident troubleshooting on network, system, application, data Centre * Perform regular patches update for Windows/Linux servers * Perform daily checking on network/ system/ application monitoring tools and cyber security monitoring tools to maintain data integrity * Provide 24x7 on call support for major incidents by roster * Incident handling, problem troubleshooting and escalation to upper tier * New technology To study the product portfolio and maintain a good basic level of technical know-how * Providing Level-2 support and troubleshoot * Handling ad-hoc task Requirement * Degree holder in Computer Science or equivalent; * Minimum four years of work experience in Information Technology service industry; * Experienced in supporting a broad portfolio of IT and infrastructure work streams simultaneously (hardware and software): projects, strategic initiatives, BAU technical support/service operations, etc; * Customer-focused, proactive and approachable with a service-oriented manner; comfortable working independently with very limited supervision * Ability to work under pressure, sometimes for long unsocial hours * Ensure that problems are managed, and escalated efficiently with the minimum disruption to the business * Experience on Powershell, Python, Java & Javascript * Hands on experience with Public and Private Cloud maintenance and support * Experience on Private Cloud Technologies (ESX VSI/VDI) * Experience on Operating system engineering (Windows, Linux, & ESX) * Experience on Data Analytics and reporting * Fluent communication skill in both written and spoken English, and Chinese (Cantonese and/or Putonghua) In addition, candidates should illustrate the following personal attributes: * Demonstrates courage and integrity * Acquires and applies commercial and technical expertise by staying up to date in industry and with market trends * Manages projects and economics efficiently; planning and performing work in accordance with client requirements and professional standards * Open minded, agile with change and practical * Committed to self develop and coaching of others for growth * Communicates with impact and empathy * Pay attention to details and analytical * Actively shares ideas and knowledge and is innovate * Lead and contribute to team success * Take ownership and being accountable for assignments * Works hard to build and sustain relationships Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Desired Languages (If blank, desired languages not specified) English Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Government Clearance Required? No Job Posting End Date

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