Implementation Project Manager

Citi ,
London, Greater London
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Overview

Job Description

Treasury and Trade Solutions (TTS) is a leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. Treasury and Trade Solutions (TTS) global platform is unique in the industry for its reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, web-based tools to effectively manage their financial positions, working capital, corporate cards and supply chain around the world. Combined with a worldwide network of dedicated and experienced transaction services professionals, TTS is well suited to serve clients anywhere they do business. **Job Background/context:** The successful candidate will work in the TTS Implementation Project Management team in EMEA and will be responsible for the implementation of complex cash and trade projects and dedicated client portfolio management. The complex projects managed by the PM team are multi-product and multi-country implementations. Typical complex solutions involve the development of new product capability (which requires technology and new operational process development), Corporate Restructures (M&A, Divestitures etc), and highly sensitive client transformation/centralisation programs involving (for example) the redesign and deployment of a client's global cash management solution.The candidate will have the management skills needed to succeed in a complex organisational environment with shifting priorities while managing client expectations and the delivery of multiple complex projects or programs.This role will focus primarily on Citi's upper tier client base in a global & regional capacity - the successful candidate will manage a dedicated portfolio of clients and be expected to establish strong client relationships accordingly.The complex projects managed by the PM require a strong governance model and project risk/issue management. The model involves managing senior stakeholder communication internally and with senior clients. Therefore, the individual will have the ability to interface with senior TTS Management teams and interact with senior client stakeholders.The successful candidate will also have the opportunity to become involved in the process of responding to RFPs for clients. **Key Responsibilities:** + To lead the implementation of complex projects in line with TTS project management methodology and have end to end management of dedicated client Implementation portfolio enhancing the client on-boarding experience. + Oversight of all client on-boarding Implementation activity end-to-end (including low complexity & complex projects). + Manage and coordinate the work involved in a complex project working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and cross-regional Implementation team members + Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organisation. + Develop and maintain a customized project plan tailored to client's requirements, outlining deliverables, milestones, critical path items and actions. + Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards & practices outlined in "best practices" collateral. + Continuously reduce implementation cycle time, minimize project slippage & associated revenue conversion lead time. Accurately report project status, escalating effectively for "on hold" & slow moving projects. + Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio. + Lead meetings and coordinate activities of the cross-organizational implementation teams + Chair Senior Steering Committee meetings with all cross-functional team leads + Maintain solid relationships with key client and internal stakeholders + Partner with the client to escalate and manage critical issues to resolution. + Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders + Effective maintenance & communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required. + Manage project scope and apply the change control process. + Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements + Responsible for supporting the preparation of RFP responses; actively participate in prospective client presentations and demos + Identify opportunities for process improvements and contribute to department initiat

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