Technical Support Specialist

General Electric ,
Rugby, Warwickshire
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Job Description

**Role Summary:** You will provide technical expertise to support drive systems with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice. You will support all Global Service projects as required, both in the office and onsite if and when necessary. **Essential Responsibilities:** + You will provide analysis of technical data from reported customer problems and creation of technical reports to discuss the findings, conclusions and recommendations. + Primarily, providing telephone and email support to customers, including analysis of alarms and trip history data and proposals for solutions to problems. + Where required, you will attend site (for up to 10% of your time) to commission systems, investigate problems, implement modifications, and carry out surveys. + You will create customer warning notices and advice notices in response to discovery of a hardware or software problem. You will specify, design and document drive trains including electrical design, selection and specification of components and application software. + You will be required to liaise with other GE Power Conversion units, customers, suppliers and sub-contractors and produce technical/design specifications and documents to help customers with problems. + You will provide technical proposals for upgrades of legacy drive systems. + Some overseas travel will be required **Qualifications/Requirements:** + You must be degree qualified or equivalent in electrical and/or electronic engineering or equivalent knowledge or experience + You will have a good understanding of control loops (open loop/closed loop, PID loops). + You will have drive and PLC software and programming experience (including Ladder Diagram and Functional Block).Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please go to the .gov.uk website for further information. Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website **Desired Characteristics:** + Understanding of software production and quality control. + Experience of drive train and/or power system design and knowledge of control systems and simulation programming. + Practical experience in the retrofitting of drive systems. + Familiarity with IEC and marine classification society rules + Experience of site work, ideally including MV/HV training and operations. **About Us:** GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world's largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable. **Locations:** United Kingdom; Rugby

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