SQL Technical Support

SQL Technical Support Responsible for maintaining the availability and delivery of the Data Bases relating to the IT Infrastructure within the UK Managed Services Platform. Delivered as part of a 24/7/365 support model Interacting with operational specialists within the Managed Service Platform. Responsible for delivering agreed Service Levels and internal KPI’s Providing Technical Support, developing Processes, Policies, Local Work Instructions and project delivery activities Responsible for developing and discharging the Applications, Infrastructure and Spares Management related sub processes as well as participation within other processes such as Problem, Change, Incident, Release, Availability Management, etc Key Responsibilities and Accountabilities: Supporting the operation of Databases ensuring they are patched in line with support and security requirements ensuring they are monitored and managed to meet required performance and capacity levels ensuring they are resilient and available to underpin the business defined uptime SLAs as a 3 rd line specialist, support the diagnosis and resolution of complex technical issues escalated via 2 nd line support or directly through analysis of the system enrolling users and maintaining system security ensuring compliance with database vendor license agreement backup and recovery of database information Develop existing and new services to meet business requirements Propose and develop continuous improvement plans for existing services Support the development of operational roadmaps for existing services Support the testing and operational acceptance of new services and service changes ensuring that tests are developed and implemented to allow effective service delivery Plan and implement technical work packages for the development of new services and maintenance of existing services Support and implement the IT development and service management processes, as required, including Incident, Change, Release, Problem and Capacity and Availability Management Support the Head of IT Infrastructure with Vendor and Supplier technical performance and management reviews Technical Expertise; At least HNC in an IT related discipline or substantial relevant experience ITIL v3 foundation (Desirable) At least one of: Oracle Database 12c Administrator Certified Professional MCSA SQL Server 2012 Oracle MySQL 5.6 Database Administrator Certified Professional Significant experience in the design, implementation and operation of critical IT infrastructure services in an enterprise environment Significant experience in the development, implementation and support of at least one of the following Oracle MS SQL Open Source databases (MySQL, PostGres, MongoDB) Experience of: Unix/Linux, Windows Server, Enterprise Storage and Backup Technologies, VMWare virtualisation, Server hardware management Experience working in Technical Support teams Ability to identify improvements in Technical Support SLAs e.g. Incident Resolution, Availability Management, Operate and Maintenance etc. Good understanding of OSS/BSS Applications such as BMC Remedy, HP Openview, Netcool, Comptel/Mediations Systems etc (Desirable) Excellent company benefits Salary range £38,000 - £44,000(Total package c £50,000) 25 days holiday Statutory Bank Holidays 8% Bonus / Medical This job was originally posted as www.totaljobs.com/job/89780926