Senior Client Service Advisor

Aon Corporation ,
London, Greater London
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Client Service Advisor - Real Estate Are you ready for a new challenge? Aon is currently recruiting an Insurance Client Service Advisor to join our Real Estate team in London. The Client Service Advisor will be primarily responsible for ensuring the provision of high quality, innovative Client service in accordance with agreed Client Scope of Service Agreements (SoSA) and Service Plans relating to core insurance products. About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Aon's Global Real Estate practice is our network of over 750 experts, backed by our global resources to provide end to end solutions for our clients around the world. We work in close partnership with Aon network offices to support clients who are typically owners, managers or developers of real estate. Our focus is to deliver value-led solutions with our extensive range of risk management, human capital and insurance brokerage services. About the Role As a Client Service Advisor your key responsibilities will involve: * Working with Client Managers to ensure the highest level of service and technical advice to each assigned Client in line with the agreed SoSA and Service Plan. * Complying with regulatory and other standards as directed by line management including working with the Business Support Team to create accurate and timely policy documents, premium invoicing and debiting * Identifying improvements in Client risk and insurance programme design and making recommendations to the Client Management team on actions necessary to achieve this * Manage debt collection of client accounts to help maintain profitability * Assist Client Manager with the coordination and post implementation of the renewal process * In accordance with the Global Broking Strategy, negotiating renewal terms, midterm adjustments and cover extensions * Identifying revenue development opportunities on allocated Client accounts and making recommendations to Client Managers * Professionally representing Aon, including attendance at networking events and demonstrating an understanding of Corporate objectives. * A team player who strives for continued personal development * Contributing pro-actively to client satisfaction, retention and profitability * Effective working relationships with other Aon specialist areas of business * Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company * Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you As a Client Service Advisor your skills and qualifications will ideally include: * Proven experience within the Insurance industry * Real Estate or Property Owners experience * ACII qualified or progressing towards * Good working knowledge of MS Office (especially Excel) * Ability to positively engage clients * Ability to demonstrate good communication, decision making and problem-solving skills * Specific Client knowledge * Compliance with regulatory and business procedures Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offertremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visitAon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application 10/23/2019 06:47:22 Job number: 2453930 Category: Account Management / Brokerage / Insurance Location: United Kingdom, London

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