Telemarketing Supervisor

Reporting directly to the Head of Sales, you will lead a team (circa 10 FTE) of telemarketing senior associates. The key focus of the role is to lead, coach and develop the team to ensure that the annual sales target is achieved. A clear understanding of managing a TM outbound and inbound team from a metrics perspective is vital. Main Duties / Responsibilities + Manage sales team to achieve sales target + Coaching TMR's on every aspect of their job + Motivate the team to help achieve targets + Be able to analyse reports to spot trends + Be able to create reports to help manage the business + Performance manage staff + Set team metrics in line with your yearly sales targets + Achieve sales targets pre-determined by management + Communicate regularly with team + Carry out monthly 121 reviews + Carry out midterm and yearly reviews of staff + Recruit new staff with business demands + Train your staff + Monitor sales calls for coaching and compliance + Complaint handling + Participate in product meetings + Achieve / exceed set productivity and quality standards + Adhere to regulatory targets within our territorial limits + Sell with integrity and treat customers fairly + Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues + Maintain accurate records and files as required + Actively support other team members and the achievement of team objectives + Identify potential process improvements and make recommendations to the management team + To carry out other ad hoc tasks as required to meet business needs Experience Required: + Experience managing a telemarketing sales team + Experience in insurance sales + Strong customer focus with ability to identify and solve problems + Excellent interpersonal skills + Good verbal and written communication + Ability to exercise judgement + Ability to organise, prioritise and manage workflow + The ability to work well in a team environment + Basic system navigation and Microsoft application skills + Good keyboard skills + Regulatory awareness + Preferable experience of an advised sales process Skills + Excellent oral and written communication skills + Leadership skills to motivate and develop others. + Must possess excellent negotiation, presentation and influencing skills. + Sound analytical skills and ability focus on detail + Customer-focused and action-orientated. + Ability to identify and manage potential problems. + Proficient in the use of Spreadsheets, word-processing and associated office IT Skills. + Self-motivated with confidence to use own initiative and to innovate. **About Cigna** Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.