Account Manager 4

HireRight ,
London, Greater London
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Job Description

Description Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent client service. Acting as a dedicated Account Manager responsible for overall relationship and customer support for a number of clients. Client Liaison - providing candidate/file and company specific information and progress reports in response to clients' enquiries / Handling all levels of enquiries from customers Building long term relationships with the assigned clients Maintain and improve client satisfaction and performance; Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides Promoting and discussing new services with their Clients Handling SLA reviews of their clients Communicating SLA changes to Service Deliver Teams Leading frequent Client meetings (face to face and/or conference calls) Conducting Client Trainings Generating MI reports and presentations Setting up and maintaining corporate operating systems with client specific information and user access Presenting marketing materials to clients and informing them about procedural changes Providing Technical support for Client Liaising between Service Delivery teams and Client when additional information needed in order to complete background screening report. Cooperating with Service Delivery teams to ensure quality and timely service- including Answering Client specific questions from BSA's. Obtaining volume predictions from clients and feeding back to Operations If you're interested in this opportunity, submit your application by 20 September 2019. Please contact Robert Reid with questions. Qualifications Behaviors Preferred + Enthusiastic: Shows intense and eager enjoyment and interest + Dedicated: Devoted to a task or purpose with loyalty or integrity + Team Player: Works well as a member of a group Motivations Preferred + Self-Starter: Inspired to perform without outside help + Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization + Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

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