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RELX Group
,
London, Greater London
Account Manager
Overview
Job Description
Account Manager - ICIS - London About ICIS ICIS is part of Reed Business Analytics (RBA), a division of RELX Group, a FTSE 20 company with revenues of $10 billion in 2018. ICIS make some of the world's most important markets more trusted and predictable by providing data services, thought leadership and decision tools. We exist to help businesses in the energy, petrochemical and fertilizer industries make strategic decisions, mitigate risk, improve productivity and capitalise on new opportunities. Thousands of decisions are taken across supply chains every day using our intelligence and we make this possible through a global presence that delivers the targeted, local insights customers need to achieve growth in this new world of meaningful data. Shaping the world by connecting markets to optimise the worlds valuable resources. The Role We are currently looking for an experienced Account Manager to work in our central London offices. You are responsible for organizing a strategic approach to understand the true value we bring to our customers, expanding and strengthening the breadth and depth of our relationships, ultimately retaining existing revenue and generating new business through upsell and Xsell of additional products and services in the petrochemical sector. The successful candidate will be a resourceful, motivated individual with a high level of curiosity, passion to learn, courage to try, fail and win. Experience & Accountabilities Proven track record at managing, retaining and growing revenue and accountable/responsible for sales results. Establishes strong, long-term customer relationships and cultivates new business opportunities. Maintains relationships with key decision makers. Continuously learn in order to lead with insight, develop a deep understanding of customer workflows and customer value. Maintain high volume and high quality customer engagement through phone, email, social media and onsite visits and should be travelling to targeted clients each month. Record client engagement and communication using Salesforce.com. Collaborate with all business functions locally and globally. Behaviours Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer outcomes. Passionate about proving a world-class customer experience. Excellent communicator, both verbally and written. Has the flexibility to adapt to a fast changing environment and works well under pressure. A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business. Creative problem solver with an entrepreneurial spirit. Excellent presentation skills. Able to build relationships both external and internal. Experienced at working with CRM systems (preferably Salesforce.com) Qualifications Bachelor degree preferred; or significant industry experience Demonstrable experience in a similar consultative sales position preferably license based subscription services. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com. Risk & Business Analytics (RBA) provides customers with innovative solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk while enhancing operational efficiency through eight unique brands. RBA is a market segment of RELX and has more than 8,500 employees serving customers in over 180 countries. RBA's eight brands include: LexisNexis Risk Solutions, Accuity, Proagrica, ICIS, Cirium, XpertHR, Nextens, and EG.