Client Manager Director

Aon Corporation ,
Chelmsford, Essex
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Job Description

Client Manager Director We're hiring! Aon are currently recruiting a Client Manager Director to join our team in Chelmsford. The Client Manager Director will be primarily responsible for setting the strategic direction of the renewal service in PSG, transforming our service delivery, cross-sell and retention levels for existing PSG customers. About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. The Affinity team helps associations, target client groups and organisations reach their objectives by creating insurance and risk management solutions for their members, associates, franchisees, affiliates or staff. Affinity is divided into three business areas: * Affinity Practices Group (APG) * Small and Medium sized Enterprises (SME) * Professional Services Group (PSG) The Affinity team, made up of just over 300 colleagues based in London, Chelmsford and Cardiff. About the Role Your impact as a Client Manager Director: The role will be accountable for: * attainment of revenue targets and deadlines; * maximising renewal and retention of existing accounts; * identifying Cross-Selling opportunities from across the full range of Aon product and service propositions; * maintain service delivery to agreed standards and maintain a good understanding of all aspects of each partnership and key personnel; * provide support to key business partners and colleagues for retention of existing partnership arrangements; * be aware of market trends, maintaining satisfactory levels of technical competence and an understanding of the need to mitigate risk both internally and externally and any other duties as requested by business management; * monthly forecasting for the team; * involvement in the Budget process; * actively participating and when required leading Monthly PSG Executive meetings; * monthly meetings with direct reports documenting key actions and progress against objectives; * responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. Ensure that your service teams: * maintain regulatory compliance in all client dealings; * ensure timely submission of proposals to insurers, handling queries and requests on the customers' behalf; * ensure renewal documentation including invitation, renewal schedules and clarification of claims is issued in a timely manner whilst maintaining accuracy at all times; * deal with coverage queries from client and ensure that contract certainty is achieved including insurer subjectivities; * to ensure all post sale/alteration documentation is sent in a timely manner, including invoicing and policy issuance in order to meet business and regulatory requirements; * support meetings with complex or distressed clients to discuss/resolve issues; * act as a point of escalation technical queries at all levels. About you Your knowledge and expertise: Professional Qualifications: * Ideally CERT CII qualified as a minimum. Experience, Knowledge & Skills: * able to build and lead a high performing team through implementing performance frameworks; * able to motivate and develop a team; * see and execute on strategic opportunities to improve customer satisfaction, * operational efficiencies and sales KPIs; * previous Contact Centre management experience; * excellent self-management skills with the ability to work to strict targets and * deadlines; * ability to engage with internal and external partners and communicate and influence effectively at a senior level; * ability to prioritise workload both own and teams; * initiates activities to strengthen or build relationships; * proactively support colleagues in all times of change and resolve challenges when encountering resistance; * ability to influence in order to achieve a desired outcome; * ability to demonstrate previous client/relationship management; * commitment to excellence relative to provision of client service. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offertremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues mak

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