MSDC Senior Analyst

PwC ,
London, Greater London
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Job Description

Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Senior Associate Job Description & Summary A career in our internal firm Service Delivery Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements. MAJOR RESPONSIBILITIES * Liaise with Team Managers on a regular basis to understand and obtain workflow and delivery timetable and client service expectations. * Perform work and provide related deliverables in accordance with SDC's User Guide instructions as applied to work requests * Maintain working knowledge of the SDC User Guides and be able to assist team members in resolving issues arising in their work/delivery of services. * Monitor time spent on assigned tasks and manage deadlines. * Adhere to PwC SDC policies and procedures. * Participate in training, coaching of Associates and Analysts L1 and other developmental opportunities where possible * Consistently demonstrate teamwork dynamics by working as a team member: understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; and proactively seek guidance, clarification and feedback. SPECIFIC RESPONSIBILITIES * Carry out instructions from engagement teams using applicable resources in the analysis or execution of the work request. * Initiate feedback after performance of a work request. * Deliver well-written, concise communication to engagement teams. * Respond to client queries. * Provide timely updates to engagement teams/territory POC, especially on the status of the work request assigned. * Raise queries or issues to immediate manager in a timely manner. * Participate in projects/initiatives to drive process compliance and incite employee engagement. * Focal person for bulk work (30 hours or more). * Monitor progress of the work request by maintaining a monitoring file and communicating with team members. * Communicate with and provide status updates to ET/territory POC. * Act as Client Relationship Manager and align expectations, coordinate, organise and facilitate interactions between SDC and engagement teams. * Point of contact for issues, follow up or escalations for assigned client. * Demonstrate ability to lead or coordinate and display ownership of projects /initiatives. * Present ideas and suggestions on how to improve work processes. * Point of contact for process/methodology for assigned service/activity. * Facilitate future team learning initiatives for assigned service/activity. * Conduct peer review (non-chargeable) and live review (chargeable) on basic, non-judgmental, non-complex areas of work requests. * Discuss results of peer and live review with reviewing Team Manager and submit a peer review checklist summarizing findings noted. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Bachelor Degree - Accounting and Taxation, Bachelor Degree - Accounting, Bachelor Degree - Accounting & Finance, Bachelor Degree - Accounting & Technology, Bachelor Degree - Banking and Finance, Bachelor Degree - Accounting and Auditing Certifications (if blank, certifications not specified) 0. Global: Certified Public Accountant - Certified Public Accountant (CPA) (preferred) Desired Languages (If blank, desired languages not specified) English Travel Requirements Up to 20% Available for Work Visa Sponsorship? No Government Clearance Required? Yes Job Posting End Date

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