Front Of House - Corporate Core

Mitie ,
Manchester, Greater Manchester
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Overview

Job Description

Mitie has a great opportunity for a Front of House Receptionist to join the Total Security Management Team; you will be based in at one of our prestigious corporate customer sites. Main Duties * You will be able to demonstrate your character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers - ensuring ID badges are created, allocated and collected when appropriate. * Liaise with our senior client in regards to all building matters, including logging of jobs associated with building fabric etc. * As the first point of contact for to all customers and clients, the front of house officer must have geographically aware of their local surroundings. * Must be able to man the phones, emails, IT systems, CCTV and Alarms, Doors and Car park if need be. * Spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services. * Report to the Senior Account Manager - they must record, report and escalate all sightings and arrests on a regular basis. * Create a weekly site bulletin for all tenants within in the building. * Deliver exceptional levels of customer service. Person Specification * You will need to be a team player with an enthusiastic attitude. * You will be able to work on yourown initiative. * Corporate Security experience. * Excellent IT skills. * Exceptional communicator. * Front of house experience * Flexible Approach to work to suit the business needs. * Excellent customer service skills * Ability to go above and beyond to support the client and visitors * Excellent communication skills are required both written and verbal. * It is important the Security Officer is calm under pressure. * Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act. * Door Supervision or Security Guarding License preferable Additional Information It's the little things that count - On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. For all internal applicants, please note Terms and Conditions are non-transferable

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