MAC Operative

JLL ,
London, Greater London
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Job Description

We are looking for a MAC Operative for our IFM / Corporate Solutions business line. About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Location: London Role Purpose The MAC Operative will work as part of a growing team currently across all client offices and will act as a support role to a number of Facilities functions to ensure the effective running of FM in London. What this job involves * The main responsibility will be to co-ordinate with moves management companies or conduct personally (under approximately 20 people moves) agreed moves in line with the space changes set by the MAC Coordinator. * Maintain space view records by updating with all staff changes and move alterations. Any changes to rooms, layouts, desks also to be advised and followed up with the space designer in MPK. * Provide all move plans, FAQ's and communicate notes for all moves including updating social posts in terms of office moves. * Conduct office tours for visitors, students and clients as requested by FM and ensure professional at all times and any unanswered questions are followed up. * As required, support or perform moves out of hours (evenings or weekends) * Act as a back-up to the MAC Coordinator for professional meeting and greeting external contractors, guests and temporary personnel. * Oversee temporary staff when periodically on site to conduct utilisation studies across all meeting rooms in London. * Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation to provide optimum customer satisfaction. * Ensure appropriate follow up with customers in terms of updating tasks, responding to social posts and managing face to face interactions. Sound like you? To apply you need to be / have: * Must be able to demonstrate flexibility in relation to works carried out and availability. * Demonstrate customer skills experience. * Health & Safety or facilities qualification desirable. * Minimum of 1-year experience in a similar role, in particular within a customer facing facilities environment. * Experience in partnering with contractors. * Experience in space alterations. * Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal. * Ability to maintain professionalism at all times and be an ambassador of the team. * Ability to multitask, use initiative and work with minimal supervision. * Be an excellent team player with the want to go above and beyond for each other. * Proficient in MS Office including PowerPoint. * Experience in a hands-on role working within a dynamic Facilities environment * Flexibility required within working hours and days to flex to customer requirements Every day is different, and in all these activities, we'd encourage you to show your ingenuity. Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition. We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood. JLL Ltd is a Living Wage accredited business, as we believe a fair day's work deserves a fair days' pay. To find out more about our Living Wage accreditation please go here What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbe

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