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HireRight
,
London, Greater London
Verification Specialist
Overview
Job Description
Description Ensures that duties are carried out professionally and in line with the priority to help candidates get hired Quickly and effectively researches and verifies facts provided by candidates of clients' to ensure the screening process is completed in a timely manner Conducts interviews with professional referees to verify candidates' employment history Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible Maintains regular contact and supports candidates to assist them throughout the screening process where necessary Collaborates with other teams to keep clients informed of issues throughout the screening process Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients' requirements Implements changes to processes as directed following changes to service level agreements Stays up to date with procedures and Service Level Agreements to ensure clients' needs are continually met Ensures all actions comply with the Data Protection legislation Maintains accurate and up to date records of actions taken in the background screening process Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards Maintains a standard of work that meets the department quality and productivity targets Conducts phone calls in a manner that is professional and reflects the overall 'helping people to get hired' philosophy Assists team members and works as part of the team to ensure customers' expectations are met Qualifications Behaviors Preferred + Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred + Self-Starter: Inspired to perform without outside help Education Preferred + High School or better Experience Preferred + Computer literate with specific experience of using Microsoft Office and emailproficiently; Confident with telephone communications, including chasing for informationwhilst maintaining good clients/candidates relations but robustly to be able toclose tasks off Previous customer service experience preferred Ability to communicate written and verbally in English with fluency and in apolite way