Account Director

HireRight ,
London, Greater London
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Job Description

Description At HireRight we think we've got a lot to shout about. We are the world's largest background screening company, covering over 200 countries and territories and we continue to grow our business all around the world. Globally, we service over 50,000 customers across an exhaustive range of industries. We work with some of the biggest companies in the world and our EMEA client portfolio includes over 25 % of the FTSE 100. As a rapidly growing company working in an expanding industry, we've developed a game-changing global service, supporting clients and their candidates wherever they are located in the world. Location: Brighton or London Job Summary Account Director is responsible for working directly with key customers to enhance their overall experience with HireRight with a focus on retaining customers, optimizing our products and services and ensuring that customer is ordering services based on what is expected/what has been sold. Account Director will primarily manage enterprise-level customers, including multi-national customers representing broad product use. Generally, the role will support accounts with annual revenue $700k to $3MM. Scope of responsibilities Overall responsibility for managing the customer relationship (communications, expectations, key stakeholder relationships sponsorship, governance) Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services. Acting as a liaison between internal product and services teams and the customer with a focus on communicating features, process and roadmap and how they influence customer activities. Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight. Working closely with Implementation Services to facilitate transitions following initial or reimplementations Monitoring and facilitating the customer's adoption of our services and time to revenue Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references. Keeping customers informed of process and procedural changes. Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile Continually take the pulse of customer's business via analytics, KPI and customer meetings Ensure customer is taking advantage of all materials, training, user groups, and communications available to them. Understand the competitor foothold within customer, if any. Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty Operates within a globally, matrixed environment Act as a mentor to Key Account Manager and Sr. Key Account Managers Education H.S. diploma or equivalency required Bachelor's degree, equivalent experience or a combination of both preferred Qualifications Behaviors Preferred + Thought Provoking: Capable of making others think deeply on a subject + Enthusiastic: Shows intense and eager enjoyment and interest + Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred + Goal Completion: Inspired to perform well by the completion of tasks + Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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