Director, Demand & Operations Planning

QVC ,
Knowsley, Merseyside
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Job Description

At QVC we know what we're doing, we've been doing it well for twenty-seven years. Our customers trust us, and we get closer to them than other retailers. We understand them, we look after them Job Description Details We are seeking a Director, Demand & Operations Planning for EU & Asia to join our team in Knowsley, Liverpool. It's a fast paced and diverse role and when we say that two days are never the same, we're not kidding. Just look around our business and it's easy to see why. You can find our channels on Freeview, Sky and Virgin Media and we're online at qvcuk.com and via mobile apps. We sell big name brands for everything from Elemis to Bose, Giles Deacon to Dyson. Our business isn't like any other business and you'll love our people - we're a friendly bunch. The Director, Demand and Operations Planning (EU/Asia) is accountable for the development, execution and administration of long and mid-term operational forecasts and direct labour plans for all EU/Asia Distribution and Contact Centre Operations. This individual will lead a team of market-level managers to implement and maintain an infrastructure (systems, information, processes, and people) that provides each site in the network with an optimal forecast plan and mix of labour that will support service levels and goals. The Director, Demand & Operations Planning (EU/Asia) will be responsible for developing labour strategies in each EU/Asia market that are aligned with budgeted operational costs. Lead advanced analytics projects which improve business capabilities including speed and efficiency to ship product, improvements in customer experience and team member experience. Lead advanced analytics projects which provide operations with views of strategic operating capability and capacity. Lead and guide deployment of forecasting for all operational areas within our contact centre and distribution networks in each EU/Asia market. The ideal candidate will have: * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. * Requires superior working knowledge of artificial intelligence forecasting software and applying AI techniques to solve business problems. * Requires superior working knowledge of Workforce management systems. * Requires excellent oral and written communication skills, interpersonal and customer service skills, organisational skills with specific attention to detail, project/time management skills, and supervisory/managerial skills. * Ability to read, analyse, and interpret scientific and technical information and financial reports. * Ability to effectively present information to Senior Management Team and public groups. * Bachelor's degree (BA) Our ideal candidate will have a passion for problem solving and thinking outside of the box. They will thrive in a fast-paced environment and enjoy going the extra mile. At QVC we see it like this, you spend a third of your life in work, so work happy* Live better About QVC, Inc QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more. QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc. EEO As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance. Cl

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