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Hilton Grand Vacations Company, LLC
,
Ballater, Aberdeenshire
Front Office & Administration Assistant - Part Time
Overview
Job Description
Front Office & Administration Assistant - Part Time Job ID: ADM000307 Area of Talent: Corporate Category: Administrative & General Shift: Location: Ballater,Scotland Date Posted: 10/29/2019 Property: Hilton Grand Vacations Club At Craigendarroch Lodges About Us There's something truly unique about Hilton Grand Vacations. The Foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for more than 310,000 Club Members. What will I be doing? Job Description Front Office & Administration Assistant Part Time 19.5 hours per week to include some weekend working What will I be doing? As a Front Office & Administration Assistant, you will provide reception and administration services for Guests to contribute to an overall exceptional experience from booking through to check-in and check-out. A Front Office & Administration Assistant contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What is HGV looking for? EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION Hilton Grand Vacations is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.