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Emerson
,
Aberdeen, City of Aberdeen
Field Service Manager
Overview
Job Description
By joining Emerson as a Field Service Manager, you will play a meaningful role in delivering our quality valve repair and maintenance service to customers, by coordinating the field team of technicians. If you are passionate about customer service, working alongside a dedicated team and using your deep knowledge of the industry to reach phenomenal results, we welcome you to our team in Aberdeen! In this role you will: * Supervise the day-to-day work of the field service team; * Ensure all activities are performed safely and accurately according to all relevant legislation, policies and company guidelines; * Perform daily duties (including dismantling valves, inspection and re-working of valve components, valve re-build, testing and calibration of ancillary equipment) in accordance with established procedures; * Prepare valve repair work scopes and planning of parts requirements; * Fill in paper and system-based records accurately and in a timely manner including but not limited to Field Service Reports, Test Certification, expense reports; * Take part in problem solving and root cause analysis exercises as required; * Contribute to the continuous improvement of all field related activities; For this role you will need: * Minimum of NC/ SVQ L3 in Engineering, complemented by relevant apprenticeship or a recognised Mechanical/Engineering qualification; * Experience in a similar role with leadership/management responsibilities; * A pro-active attitude and logical approach to problem solving, even when working under pressure; * Proven ability to prioritize and flexibility to change priorities with speed and accuracy; * Strong interpersonal skills and clear communication (both written and verbal); * Good organisation and administration skills; * Excellent knowledge of MS office is helpful; * Openness to work in a team and be a standout colleague; Our Offer to You By joining Emerson as a Field Service Manager , you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process. Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications. Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities. Also, we are committed to maintaining a partnership with the Society of Women Engineers (SWE). Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and outstanding innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help cultivate fresh thinking and new ideas, ensuring our continued success into the future.