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Sarah West Recruitment
,
Exeter, Devon
Customer Service Advisor
Overview
Job Description
Customer Service Advisor Exeter competitive As Customer Service Advisor, you'll be joining a successful and growing Exeter based company who like nothing more than delivering a top notch service to their customers. This role is all about providing help and advice in a super professional and friendly way. You'll get involved with * Customer calls * Answering questions from the sales team regarding customer information, supporting them by inputting orders etc. * Helping with any queries or questions from customers * Supporting the distribution of the products by liaising with the warehouse and delivery companies * Using the CRM system to make sure customer details and orders are correct * Using the CRM system to log and track customer communication You'll also be happy to get involved with other activity to support the wider team. What skills will you have? * First class communications skills - over the phone and face to face * You'll love being part of a team * Data entry experience * Previous customer service / order processing experience * You'll be able to show you're willing to learn The package On top of a competitive salary, additional benefits include staff discount, childcare vouchers, death in service cover and more. There's also the opportunity for progression as this company continues to grow. Responsibilities: Customer Service Advisor Exeter competitive As Customer Service Advisor, you'll be joining a successful and growing Exeter based company who like nothing more than delivering a top notch service to their customers. This role is all about providing help and advice in a super professional and friendly way. You'll get involved with Customer calls Answering questions from the sales team regarding customer information, supporting them by inputting orders etc. Helping with any queries or questions from customers Supporting the distribution of the products by liaising with the warehouse and delivery companies Using the CRM system to make sure customer details and orders are correct Using the CRM system to log and track customer communication You'll also be happy to get involved with other activity to support the wider team. What skills will you have? First class communications skills - over the phone and face to face You'll love being part of a team Data entry experience Previous customer service / order processing experience You'll be able to show you're willing to learn The package On top of a competitive salary, additional benefits include staff discount, childcare vouchers, death in service cover and more. There's also the opportunity for progression as this company continues to grow.