Human Resources Manager

* To deliver an effective HR service to the business, providing commercial HR solutions. * To proactively partner managers at all levels in providing pragmatic and commercially focussed solutions on people issues that will meet business objectives. * To work closely with the HR Business Partner and other supporting services across the wider Mitie business to promote and embed Mitie's people transformation agenda. * To develop and maintain working relationships with key stakeholders in the business * To develop and maintain relationships with Unions, and co-ordinate industrial relation activities * Lead on the engagement with any recognised Trade Unions, Employee Representatives and staff forums. Main duties HR responsibility, providing advice and guidance to the contract lead team and other managers, team leads & supervisors on the following: * Support management in the consistent application of Mitie HR policies and procedures. * Support management in the undertaking of disciplinary & capability cases, long term welfare cases requiring a HR face to face presence. * Liaise with the centralised ER Team, as required providing on-site HR support for more complex ER cases. * Attending the contract management meetings as appropriate and ensuring the HR agenda is represented fully in relation to business decisions at contract/site level. * Promote and embed performance management culture across the business, including adherence to MITIE performance management system and ensuring managers are competent in managing people. * Maintain management/supervisor capability through the regular delivery of HR related training on topics such as Absence Management, Performance Management, Disciplinary, Grievance and Investigations etc * As appropriate, work with HR Business Partner on People Transformation and adhoc HR related projects. * Support the management team with any adhoc projects including change management * Help compile monthly HR reports as required for the region/business area, reporting on various HR related metrics. * Develop and maintain positive working relationships with Trade Unions at a regional level; support local and/or national pay negotiations including recognition agreements. * Inform managers of updates in legislation and potential impact on business, sharing legal updates with HR team when relevant. * Lead and manage recruitment process by using Smart recruiters * Continue to focus upon Employee Engagement Additional information Person Specification * Experienced HR professional in a commercially focussed environment. * Ability to deal with high volume and fast paced Business and re-prioritise regularly * Experience of building and maintaining positive effective working relationships with Trade Unions, Employee Representatives and staff forums / bodies. * Preferable experience assisting and providing guidance in grievance and disciplinary issues up to and including dismissal and appeal stage. * Experience dealing with complex pay negotiations with trade unions * Preferably educated to degree level. * Preferably CIPD qualified or currently working towards qualification. * Computer literate; Microsoft suit, SAP, sharepoint * Resilient, with ability to influence key decision makers and challenge when necessary. * Ability to drive the HR agenda with managers. * Excellent presentation skills both internally and client facing. * Adaptable communication style to meet needs of different people groups. * Strong commitment to customer service; able to quickly establish credibility and build rapport and trust. * Ability to make own decisions and see them through to conclusion. * Sound knowledge of employment law and best practice. * Flexible, adaptable and ability to travel on an ocassional basis