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Norwich, Norfolk
Process Assistant
Overview
Job Description
Our client is seeking a temporary employee to join their team as a Process Assistant. The hours of work are on a shift rotation and will be between the hours of 8am and 8pm, including alternate Saturdays. For the role you will be working within a busy processing centre to targets and deadlines. It is a professional environment in a confidential setting where we you will need to have previous experience within an administration position. The role will be assisting in the processing services to one or a number of clients. You will be providing a range of routine services as a part of a team who are engaged in similar activities. The role will include, but will not be restricted to; - Responding to routine queries - Referring any unusual or non-routine situations to others - Processing work in-line with agreed procedures which could include; Making calls, answering telephone calls and emails, taking messages and processing transactions - Maintaining and updating records for audit purposes - Liaising with internal and external clients - Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate - You will be dealing with post data, reports and invoices - Supporting team members where needed - Schedule and allocate work on a daily basis Due to the nature of the role the client is seeking an individual who possesses the below skill sets; - Previous experience working to targets in a busy and structured environment - The ability to deliver a high quality customer service in a professional manner - Be an excellent communicator - Excellent organisational skills - High level of attention to detail The rate of pay is £9.62 an hour. Holiday entitlement and pension scheme available. Apply online today! For additional information, please contact the Public Sector team on 01733 310855.