Account Manager - Affiliate

Rakuten Advertising ,
London, Greater London
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Affiliate Account Manager - London The Team Our talented team of Account Management professionals has a reputation for the highest levels of service, an honest approach to business, a drive for growth, and most importantly - a team who is bright, friendly, and passionate about what they do. Role Description As an Account Manager, it is your responsibility to ensure that your clients are receiving the award-winning service which Rakuten Advertising prides itself upon. You will quickly become a respected leader on a portfolio of accounts, ranging in GMS and spanning many different ecommerce verticals. This role will challenge you to think creatively and lean on previous digital experience. You will lead with the aim of increasing revenue from client relationships. This can be done in various ways, but preferably by identifying partnership opportunities and understanding client needs and requirements. You will manage all day to day account administration and maintain documentation of client performance and activities. You Will: * Develop, execute and track client campaigns to ensure client is hitting key channel KPIs * Develop, maintain and extend relationships with your account portfolio through daily email / phone communication and face to face monthly and or quarterly strategy sessions * Vet new affiliate opportunities, facilitate relationship building with prospective and existing affiliate partners and most importantly, serve as a brand ambassador for your client * Manage advertising budget to ensure client is hitting optimal ROI - pace performance as per clients' needs and advise on where to best invest budget to maximize results * Manage the day to day account administration and organization, with the support additional team members * Provide robust post campaign analysis to understand failures, successes and key takeaways for future campaigns * Liaise with additional Rakuten Advertising teams to problem solve and achieve desired client outcome * Leverage current industry and market trends to help educate and advise clients in next steps * Serve as a guru for Rakuten Advertising's proprietary software. Support your clients to make sure they know the tools and resources available to them. Required Skills and Experience * 3+ years of online marketing/direct marketing experience with a focus on client service, (it's a plus if you have knowledge/familiarity with Affiliate Marketing). * Demonstrated success in measuring results. * Proof that you can set and surpass KPI targets. * Analytical and strategic marketing skills. * The ability to prioritize and strategize based on company's goals * A desire to think creatively, solve problems and use professional judgment. * Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis and presentations. * Exemplary written and oral presentation and a talent for presenting. * A Bachelor's Degree in a Marketing field Benefits include : * Discretionary bonus of up to 10%, pension, private health/dental, life insurance/critical illness cover and more * Internal and external training and development opportunities * Opportunity to collaborate with colleagues and clients in the Americans and APAC region * New, state-of-the-art office in the heart of the City with an open plan office * Catered breakfast and lunch 1x per week * Fully stocked kitchen with breakfast items, fruit, snacks, and soda available at all times * Quarterly parties and office team building activities - well stocked office bar with Friday drinks available weekly * 5 PM Friday finishes (standard working hours 9 - 6); 3 PM finishes day before holidays * Bonus Summer Vacations Days (subject to performance) * Excellent transport links - tubes: Mansion House (1 min) and Bank (6 mins). Mainline stations: Blackfriars (11 mins) and London Bridge (17 mins) * Discounted gym membership at Virgin Active Collective located in building About Rakuten Advertising: Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers.Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. Its foundation of advanced technology, data and strategic services positions Rakuten Advertising to offer a differentiated suite of advertising and marketing solutions, while constantly pushing the industry forward. It is a division of Rakuten Inc. (4755:TOKYO), one of the world's leading Internet service companies. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty. The company is headquartered in San Mateo, CA, with offices inAustralia,Singapore, Brazil, France, Germany, Ukraine theUnited King

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