3rd Line Technical Support Technician

Doctorlink ,
Beaconsfield, Buckinghamshire
More Details

Overview

Job Description

3rd Line Technical Support Technician As a key member of the Information Technology Team, the Infrastructure Engineer will be responsible for ensuring that all aspects of Doctorlinks IT Infrastructure Infrastructure is well managed, maintained, and fit for purpose. Working closely with the team, we are looking for someone to help support business change through the use of technology, ensuring maximum efficiency, scalability and resilient IT systems, primarily using industry best practice frameworks to achieve these objectives, including ITIL and ISO20000. Doctorlink is the UKs leading digital primary healthcare platform providing technology solutions on a global scale. Through its clinical decision algorithm, Doctorlink is transforming the industry, enabling payers and providers to save cost, improve efficiencies, and increase the accessibility of healthcare. Our platform helps people engage in their health and wellbeing, guiding them to the right care, leading to better outcomes and driving prevention. Founded by Eight Roads, a global investment firm backed by Fidelity International, and headquartered in the UK and with offices in the US, Doctorlink has over 125 employees globally. We provide fully customisable and scalable SaaS products for the worlds largest healthcare organisations including AXA, BUPA, Kaiser Permanente and Web MD, and have provided 60 million health assessments to date. We are proud to be the leading provider of online Symptom Assessment to the NHS, covering 1000+ GP practices and available to 9 million patients in England. Our algorithms are medico-legal compliant and indemnified by us with rigorous clinical governance and licensed independent peer review. Built by our team of healthcare experts and technology visionaries, our algorithms combine Bayesian logic to ensure robust clinical safety and AI learning to drive our continuous improvement methodology. Responsibilities: * Supporting and developing infrastructure between two key locations * Ensuring the high availability of corporate systems that support internal employee business functions and aid external customer contact * Implementation, configuration and support of VPN connectivity * Implementation, configuration and support of network hardware, including router, firewall and switch deployments * Support and maintenance of remote access solutions * Install, configure and manage Microsoft Active Directory Domains including all core components, including DNS, DHCP, Sites and Services, Terminal Server, Users and Computers * SAN Management, installation, configuration and maintain SAN environments, including replication technologies, performance monitoring and remedial actions * Liaising with third party suppliers as required Requirements * * The ideal person will be a technical architect to supervise and participate in the implementation of technologies and platforms supporting corporate voice and data networks cloud-focused * Have a good working knowledge of virtual infrastructures, including server and desktop virtualisation using Hyper-V hypervisor and VMware * Experience installing, configuring and managing physical and virtual server and desktops, infrastructures * Experience of infrastructure capacity management and integration of network and server infrastructures * Knowledge of network topology design and support, including network routing and configuration * Supporting desktop user demands for desktop PC deployments as required * Knowledge of ISO20000 and ITIL best practices Benefits Benefits Whats in it for me? * Incredible support, tools and the training to excel in your career * Youll get to work in one of our tech hubs in either Covent Garden in London or Beaconsfield in Buckinghamshire. * An excellent compensation package including a healthcare cash-plan, 5% pension, bonus, Life assurance, 25 days leave, employee discount platform including 20% off restaurants in Covent Garden and of course all the usual free food and drink. Where do I sign up? If you want to be part of something special and join a nimble, well-funded, pre-IPO, talented team, using the latest tech to develop solutions that make a real difference to peoples lives, then we want to hear from you. - Some extra info thats important to us: We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know. We take your data privacy seriously and commit to processing your data in line with GDPR guidelines. Please see our Privacy Notice detailing how we manage your applicant data. By proceeding through the applicant stage we understand that you are in agreement on how we will manage your data. Well need to take background checks relevant to the role, which will include a Right to Work check, employment references and a DBS check.

People also viewed