Implementation Specialist

Kandidate ,
London, Greater London
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Overview

Job Description

Fidel's mission is to democratize access to financial data globally so that consumers are in control of their data. Our technology makes transactional data accessible through a single access point for global businesses like Avios, Klarna and the Royal Bank of Canada. We have a record of fast growth and our key investors include Horizon Ventures and Innovate UK. We recently closed our Series A round, raising $18M from top-tier VCs, including Nyca Partners and QED Investors. We currently have offices in London and Lisbon - and we're only getting started. In this exciting period of growth, both within the UK and internationally, we are now looking for an experienced Implementation Specialist to join our London Operations team and play pivotal role in project managing the implementation period for all new clients. Why this role? In this crucial period we want to ensure our clients fully optimise their use of our technology and this will be possible by engaging the different stakeholders and adapting for their needs. This is the first implementation specialist role in the company so it's a great opportunity to fully own a function and be the expert in shaping processes as we grow. What you'll do: * Create implementation plans for each client outlining all steps for a smooth launch and follow up accordingly to ensure we keep momentum during the critical implementation phase (3-4 months) * Understand the data flows and use cases in order to process our clients' programs with the card schemes and educate clients to ensure a quick approval for their program. * Monitor revenue targets and accurately forecast when new revenue will be activated * Liaise with the CTO and development team to collate product feedback and present back to the business using data-driven proposals so they can prioritise accordingly * Work closely with product marketing to create product proposals, conduct client interviews to gather feedback and run beta programs of new products to help shape our GTM strategy * Submit client documentation to Card Networks following them through to approval * Capture & document customer requirements for delivery along with key milestones. Work closely with Customer to get live * Translate customer requirements from words/meetings to technical requirement * Project Manage the delivery of key milestones in the on-boarding lifecycle Our values: To be a great fit at Fidel, we look for individuals who share our values (be a leader, be encouraging, be adaptable, be honest, be humble). We have over 15 nationalities in our growing team and speak 14 languages, making this an exciting and culturally enriching place to work. Check out the team and life at Fidel! Requirements We want you, if you have: * At least 2-3 years managing the delivery of a complex product from contract to launch. * Strong expertise in project management (PRINCE2) * Experience working at a Fintech startup, card networks and / or a SaaS or API * Deep understanding of implementing B2B2C technology. * Working knowledge of REST API endpoints and JSON code troubleshooting * Experience working from legal and compliance angles * Ability to analyse customer data and apply privacy implications * Passion for improving systems and building processes from scratch Benefits We're committed to making Fidel a fantastic place to work and we go to great lengths to give you what you need to succeed. You'll receive: * Macbook that you can take home * Flexible working - opportunity to work from home when you need to * Vitality Health Insurance * Pension with Smart Pension (employer contribution 3% of base salary) * Perkbox (perks incl. Mobile phone insurance) * Unlimited holidays (you manage your time) * Annual company off-site (Europe) * A fully stocked kitchen with unlimited snacks & refreshments * Friday team lunch & drinks

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