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Tunstall Healthcare
,
Doncaster, South Yorkshire
Repairs Operator - FTC 6 months
Overview
Job Description
Do you want to work for a company, that wants a world where people have the freedom to live life to the full, in a place of their choice? Then Tunstall is for you! Tunstall was the first to develop alarm systems for older people and has continued to lead the market ever since. With a team of almost 3,000 employees operating in 17 countries across the world, Tunstall works with health professionals and social care providers daily, to provide support to help manage long term health conditions and provide person-centred care. Tunstall has pioneered the use of technology to enable independent living, supporting more than five million people and their families across the world. Through our regional response centres this enables us to develop digital solutions that enhance independent living and improve efficiencies in clinical care. Salary: 8,853.83 per annum Benefits: Up to 9% combined pension contribution 25 days holidays + bank holidays (pro rota) Free eye tests Cycle to work scheme Retails discounts Subsidised canteen Free car parking Quiz nights Hot & cold beverages onsite About the Role: We have an exciting opportunity for you to join us at Tunstall as a Repairs Operator. As a Repairs Operator your role will be to handle housing repair calls from a variety of customers ensuring correct procedures are followed and appropriate contractors called. In addition you will be responsible for responding to calls received from service users to ensure that they provide reassurance, comfort and assistance in a calm and friendly manner. Working Pattern: You will work 17:00 - 22:00 on a 4 on 4 off basis. Key Responsibilities: To take calls and operate all procedures in accordance with Customers. To identify on selection of any call, which procedure will be required to deal with any situation quickly and efficiently. To report to the management team any malfunction on Response Centre equipment. To deal with calls made to the out of hours repairs desk, passing on repairs to the nominated contractor. To attend staff meetings as and when required. To achieve the required quality standard on calls in line with TSA standards. Log details accurately Assess if the repair is an emergency Pass to the appropriate contractor Update all systems Ensure the housing association etc. is made aware of all emergency calls passed Administrative duties to ensure all paperwork is kept in an orderly fashion including filing, shredding, scanning, faxing Action any repair requests taken by response operators To be successful: * Excellent customer service skills with the ability to deal efficiently and professionally with all customers. * A clear and friendly telephone voice. * Excellent communication skills with a good level of spelling, grammar and punctuation. * Competent in using a variety of IT systems and data entry skills. * Ability to work calmly and accurately under pressure. * Experience of working in a call centre/contact centre environment. * A recognised customer service qualification is desirable.