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K.B.C. Associates Limited
,
London, Greater London
Night Receptionist
Overview
Job Description
We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Night Receptionist. As a Night Receptionist you would be giving you full support, London front office team by providing excellent customer service, always going the extra mile for your guest, and technically producing high-quality work connected with the following responsibilities: * Ensuring that all guests have received an efficient and friendly check-in, rooming and check out procedures. * Responding to all guest queries and being proactive in your approach. * Dealing with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary. * Ensuring that the requirements of the hotel's credit policy are adhered to without exception unless instructed otherwise by the Night Manager. * Maintaining an excellent standard of computer input in accordance with departmental standards. Key requirements for the Night Receptionist role are as follows: * Previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment * Excellent customer service skills * Great attention to detail * Ability to work under pressure * Immaculate personal presentation * Previous experience of Opera PMS system is an advantage Responsibilities: We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Night Receptionist. As a Night Receptionist you would be giving you full support, London front office team by providing excellent customer service, always going the extra mile for your guest, and technically producing high-quality work connected with the following responsibilities: Ensuring that all guests have received an efficient and friendly check-in, rooming and check out procedures. Responding to all guest queries and being proactive in your approach. Dealing with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary. Ensuring that the requirements of the hotel's credit policy are adhered to without exception unless instructed otherwise by the Night Manager. Maintaining an excellent standard of computer input in accordance with departmental standards. Key requirements for the Night Receptionist role are as follows: Previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment Excellent customer service skills Great attention to detail Ability to work under pressure Immaculate personal presentation Previous experience of Opera PMS system is an advantage