Quality Manager - EMEAI

### Description Job Title: Quality Manager -Europe Band / Grade:(HR only) Reports into: Operations Director EMEAI - SBM Job number:(HR only) Department: Operations Job reference:(HR only) Job Location: Dukinfield/Slough Date: 24 March 2020 About GCP Applied Technologies GCP Applied Technologies provides premierSpecialtyConstructionChemicals (SCC), SpecialtyBuilding Materials(SBM)for many of the world's most renowned structures. About your department / function Optimise and manage GCP EMEAI Quality, CE/CA (UK) Marking, About your job Quality lead for the region responsible for aligning the Customer Experience with corporate and regional business and product strategy. To accomplish this task you will asked to assist the organization in prioritize activities and focus on continuous improvementof our products and processes. Serve as the local product line subject matter expert from both a business and technical perspective. Detailed Job Description Your core duties and responsibilities will be as follows plus any other work that your Line Manager may deem relevant to your job: Quality Lead in representing EMEAI requirements and customer needs, along withQuality Management responsible for measuring, monitoring and drivingcompliance andimprovement in theEMEAI region. * Management Operating System (MOS)Quality key metrics (KPI)-Coordinate with the local plantsaligning with the regional and corporate objectives and goals. * ISO 9001 Certification - Monitor and support local plants in system implementation, optimization, improvement and 3rd party certification compliance. Includes internal audit to support the sites. * Complaints (Customer,Internal, Supplier Corrective Action) * Ensure compliance and use of system including timely entry by case workers and updating status and actions by the sites * Actively engage the local site response coordinators in timely containment actions, root cause investigation, corrective action and communication with the customer * Coordinate with the site response coordinators on proper prioritization andescalation to Regional Quality, Corporate Quality and associated GCP organizations. * Escalated complaints - lead the complaint investigation and coordinate with the appropriate site management team. * Problem Solving Methodology -Lead and train individuals and teams in DMIAC and Sologic RCA approach. * Promote the application of statistical techniques including but not limited to GR&R, SPC, DOE,etc * Product Certifications 3rd party (CE, BBA,etc) * QualitySystem-Define systemcompliancerequirements andmonitor3rd partyaudits and findings related to the plant certification. Tracknon-compliances responses for effective and timely closureby plant for the region. * Product certification- Define product re-test and re-certification for compliance to specification. Develop a system to measuretimely testing and openproduct complianceissues. * Product Label Requirements related to certification - Responsible for assuring compliance to the marking, label, document requirements are met, including changes and updates * Documentation and Records - Manage the controland retention andsupporting documentation, including * Initial certification documents (i.e. Factory Production Control, Declaration of Performance,etc) * Records of test * Communicate directly with the certification bodies when appropriate. * Product Scale up - Provide quality technical support * Raw Material and Tolled Goods Specifications * Participate in development of the requirements from Quality perspective * Assure the requirements are attainable and measure theCTQproduct performance requirements * Establish a process to verification and validation * Products maintained under a 3rd party certification - Establish a system to verify compliance and ongoing re-certification Skills, Experience and Education Thecandidate is expected to meet the following criteria required to perform the role: Requirements: Specific skills * Strongteam leadership * Excellent decision-making and problem-solving skills * Ability to influence without direct reports * Strong overall business acumen with a mindset for continuous improvement and productivity * Good communication and team player skills * Innovative and passionate about the product line Experience * Quality management experience inmanufacturing environment * Management of an ISO 9001 certified Quality Management System (QMS) * Management of internal and external audits * Project management skillsworking in a multi-culturalmatrix organization * Team leadership in quality improvement activities and problem solving using DMIAC and 6 sigma methodology * Maintaining site ProductCertification programs such as CE, BBA,etc Education * Bachelor degree/Technical discipline * 6 Sigma Statistical Analysis and Problem Solving tools * ISO 9000 AuditingCertification (or equivalent experience) People, Budget and other resources accountable for * N/A